Hotel Events Coordinator

The role

The Event Coordinator is a bridge between Event Managers and guests planning both events and guestroom blocks within the hotel. This includes, but is not limited to, corporate meetings, association conferences, non-profit galas, citywide conventions, weddings, and holiday parties. The Event Coordinator requires high attention to detail and a desire to learn and grow within events.

Responsibilities include:

• Administrative support to the Event Sales and Planning Team
• Organizing internal bookings
• Conducting hotel tours
• Answering phones while in the office and providing guidance to clients on behalf of Event Sales and Planning Team
• Assisting Event Managers with incoming leads
• Effective management of small guestroom blocks including the understanding of group’s history and pick up performance with guidance from managers
• Prepare group resumes and event orders
• Positive collaboration with hotel departments and vendors
• Educating customers about Hyatt’s planner technology
• In-person customer point of contact during event execution
• Actively identifying and recommending ways to enhance the attendee experience
• Post event bill review and history reports
• Generating reports

Our Event Coordinator is expected to be actively involved in our community; industry related organizations as well as all Hyatt associate programs.

The hotels​

When you stay at a Thompson Hotel, you are welcomed as a resident. With intuitive service, each guest is provided a tailored experience, enhancing their personal travel journey and bridging connections to the local perspective. Thompson's unique hotels are timeless destinations, creating distinctive experiences that transform your day, your trip, or even your life. Thompson Austin offers 212 luxury guestrooms and Suites plus 17 residences along with a 10,000 square foot wellness center, 3 restaurant bar concepts by Land & Sea Department which are also open to the public, an expansive pool deck and private cabanas and over 10,000 square feet of flexible and traditional event space.​

The 193 king room tommie Austin is built for the spirited adventurer. Guest’s will be encouraged to explore Austin’s unparalleled offerings and in every square foot, tommie is an opportunity to meet and be inspired. Where art and atmosphere seep in from the surrounding neighborhood, and collaborations seep back out. tommie will feature a bespoke coffee and wine shop and allow guests to be the master of their own stay while still offering warm and authentic service.​

Both hotels are anchored on the ground floor by The Diner Bar The Grey Market, a street side concept serving daily fare for locals, residents and guests alike and helmed by award winning Chef Mashama Bailey. This mixed use project will also feature a residential tower – Siena – and 10,000 square feet of retail space.​

The benefits & perks​

We have you covered with an awesome rewards package! Health and welfare plans? We have a range of choices for you and your eligible dependents. Financial wellbeing? Got it! Opt into our 401(k) plan, College Saving Plan or the Employee Stock Purchase Plan. Oh, and we don’t want to leave out our lifestyle benefits! Paid time off including vacation, holidays and sick leave, paid Family Bonding Time, Adoption Assistance, discounted and complimentary rooms at Hyatt locations across the globe, free colleague meals during shifts, wellbeing & educational assistance and many more!​

About the hiring process​

We are stoked that you have chosen to express interest in joining our family. We will be sure to take a look at your application and get back to you within the next two weeks. Thank you for your patience while we do so.
Qualifications

• A true desire to satisfy the needs of others in a fast-paced environment while carrying positive attitude and living Hyatt’s values and mission.
• Team oriented individual able to adapt to an ever-changing hospitality and event industry
• Prior experience in Banquet Operations & Wedding Planning in a hotel setting preferred
• History of superior customer service satisfaction
• Proficiency desired in Envision Sales Suite, Opera, Social Tables, Sertifi, Hyatt Planner Portal, Microsoft Office.
• Candidates should be extremely detail oriented, organized and be able to handle a fast-paced environment
• Willingness to learn tasks in other departments in order to assist during busy times
• Refined verbal and written communication skills
• Strong analytical, organizational and interpersonal skills
• Flexible Schedule

Job Type: Full-time

Schedule:

• 8 hour shift

Work Location: One location