What are the responsibilities and job description for the IT Support Analyst I position at Thompson Tractor Company, Inc.?
The IT Support Analyst I will be a highly motivated team player whose primary responsibility is frontline support for company owned PCs, printers, and software applications. Service will be provided to Thompson Tractor’s users via telephone calls, email, and service desk tickets focusing on resolving issues quickly and efficiently.
- Possess excellent written and verbal skills.
- Interact with other employees at all levels within the company.
- Support Microsoft core business applications and operating systems.
- Provide basic network troubleshooting: WAN and LAN connectivity, routers, firewalls, and security.
- Provide support for remote access: VPN, Dameware, Remote Desktop.
- Support end users via Ticketing System, Telephone, Text/Instant Messaging.
- Communicate with customers and coworkers efficiently and professionally.
- Identify and escalate service requests that require other resources and support.
- Submit and manage hardware warranty requests.
- Contribute to knowledge base documentation.
- Provide detailed documentation of ticket resolution.
- Manage SCCM Applications and Operating System Deployment.
- Handle printer installation and configuration.
- Support various Caterpillar software/diagnostic applications.
- Provide support for user account administration.
- Active Directory administration.
- Provide User Data Mifdzxcgration.
- Web Browser Support.
- Identify process improvements.
- Provide support for mobile devices
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