What are the responsibilities and job description for the Customer Service Representative position at ThompsonGas LLC?
ThompsonGas is currently seeking a Customer Service Representative to support our unprecedented growth by focusing on customer retention, new customer acquisition and customer support. The ideal candidate will be self-sufficient, someone who thrives in a fast-paced environment and is able to multi-task successfully. The Customer Service Representative will handle inbound and outbound sales and customer support calls, as well as data entry, with a high level of focus, customer service and quality.
This is an onsite position.
Major Job Duties:
- Handle inbound calls by asking probing questions to uncover sales and service opportunities
- Evaluate sales methods and company programs to meet current customer needs and develop potential business leads
- Address customer issues and respond to all inquiries including, but not limited to, pricing, billing, products, grievances and new account set-up
- Handle each call with a high level of professionalism, warmth and eagerness
- Possess a working knowledge of all ThompsonGas products and service offerings
- Hold a thorough understanding of policies and procedures related to safety, product delivery and service
- Provide timely and accurate information on customer order status
- Lead outbound calling operations in effort to collect from past due customers
- Enter and update customer account information in CARGAS and MPX systems
- Process billing payments for walk-in customers
- Responsible for processing driver daily paperwork
Education and Experience:
- Degree or equivalent experience required
- 3 years of Customer Service experience (Call center experience preferred)
- Sales experience strongly preferred; ability to upsell products in highly competitive environment a must
- Previous experience with CARGAS and MPX systems preferred, but not required
- Excellent written and verbal communication skills with an emphasis on developing a positive rapport with customers
- Excellent computer skills including Microsoft office and data entry skills
- Ability to organize, multi-task and prioritize assignments in a fast-paced environment
- High level of ownership and accountability for resolving customer problems in a professional and enthusiastic manner
- Flexible to work OT and weekends as needed during busy season
PERKS WITH US!
- Medical, Dental, Vision, and 401k with IMMEDIATE eligibility
- Disability and life insurance
- Paid time off that increases with tenure
- Employee training programs with career development/advancement opportunities
- Employee recognition program
- Quarterly bonus potential
- Paid maternity leave
- Tuition reimbursement program
This is a safety sensitive position. Your job performance will impact the health and safety of our customers, our employees and other individuals, as well as your own health and safety. A pre-employment drug screening, including but not limited to screening for the presence of THC, will be required, except where prohibited by law.
ThompsonGas provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability or genetics. In addition to federal law requirements, ThompsonGas complies with applicable state and local laws governing nondiscrimination in employment in every location in which the company has facilities. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, and transfer, leaves of absence, compensation and training.
