Operations Manager - Midlands

THORNE AMBULANCE SERVICE, LLC

POSITION: Midlands Operations Manager

REPORTS TO: Chief Operating Officer

MANAGES: Assigned Field Providers

COMPENSATION TYPE: Salary (DOE/DOQ)

Minimum Requirements:

• 10 Years of EMS experience as a Paramedic
  • Work history w/ advancements (i.e.: FTO, supervisor, etc.)
• Associates and/or bachelor’s degree in closely related field (preferred)
• BLS, ACLS, & PALS (AHA) Instructor (preferred)
• Proficiency in the use of the Microsoft Office suite
• Strong written and verbal communication skills.
• Strong knowledge of regulatory requirements concerning South Carolina-Based EMS operations
• Prior business development, marketing, and/or public relations experience.
• Strong interpersonal skills
• Demonstrated ability to lead and manage multiple generations of providers.

Job Responsibilities:

• Provides leadership and manages a team of Field Supervisors, responsible for day-to-day operational oversight and management.
• Ensures organizational objectives are met for the assigned market.
• Assists with monthly scheduling for assigned operations staff:
  • Assists in finding shift coverage using current organizational roster & working with Scheduling Coordinator
  • Confirms compliance with part-time availability submission requirements, providing follow-up with those unable to meet the expectation.
• Monthly/Quarterly report generation to maintain contract compliance.
• Attendance & presentation at monthly/quarterly/annual meetings as requested.
• Works collaboratively with the Director of Community Engagement to fulfill open positions and advertise open roles within the division.
• Works constructively with Field Supervisors to ensure team accountability and oversight.
• Public relations activities related to existing and prospective customer opportunities.
• Oversight and maintenance of DHEC compliance for assigned region.
• Coordinates with Fleet Manager on vehicle maintenance needs and ensures repairs/maintenance occur within a reasonable timeline (based on priority and supply chain availability)
• Coordinates training schedules and conveys course needs for the market to the Clinical Manager
• Adherence to an established organizational budget
• Annual personnel evaluations for the market
• Business development assistance, as requested.
• Creation of monthly KPI reports to confirm compliance with market metrics utilizing RescueNet Reporting data.
  • HCA
  • Tidelands/Encompass
  • Overall market evaluation
• Liaison for field providers with the dispatch and billing departments
• Conducts periodic orientations in support of new hires in the market
  • Oversees the field training program via Crew Chief and FTO feedback
  • Ensures field training program is being performed in accordance with organizational expectations
• Upholds the SOGs and values of the organization and the industry
• Attends meetings as requested by the COO/organizational administration.
• Other duties assigned or as necessary to meet organizational objectives.

Summation:

The Operations Manager (OM) is responsible for the management, oversight, and leadership of day-to-day operations within an assigned region. The OM will work directly with internal and external customers to ensure quality service and clinical care is delivered with excellence, consistently. The OM will provide feedback/recommendations to Field Supervisors for quality improvement and will assist in administrative functions as requested.

The OM will work closely with members of Thorne’s leadership, administrative, and support teams, to accomplish the outlined tasks and responsibilities of this position. Collaboration will be necessary for all facets of the organization to enjoy success.

The OM will be required to monitor and report on accumulated data to ensure contractual requirements are being met, while also ensuring the quality of services rendered remains exceptional.

The OM will play a dynamic role, spending time in an office setting and time in the field. Providing field oversight is a critical component to ensuring continued competency, determining the strengths/weaknesses of the organization, and improving processes and overall service delivery.

This position will give the selected candidate great autonomy to allow for creativity, ingenuity, and to be successful in their pursuits. The OM-GS will report to the CEO.

What Does Success in this Position Look Like?

To succeed in the Operations Manager (OM) position, the successful candidate must build a strong and trusting relationship with their local leadership and provider team. The OM must ensure that key targets/performance metrics are achieved, customer satisfaction maintained, and team morale remains high. The OM must understand that leadership is relational and requires continuous work and improvement.

If you are looking to “coast”, or simply looking for a slow-paced position, this is not the opportunity for you. We are looking for an intrapreneurial-minded self-starter, with the experience and vision to take our team to new heights. This is not a position for someone who never wants to work on an ambulance again. This is a position for an engaged, motivated, goal-oriented and vision-minded professional.

Benefits:

All full-time team members are eligible to participate in the Thorne Ambulance Service benefits package. A link to this year’s program can be found here.

Additional benefits (not listed in the link) include:

• 401(k) with employer match
• Access to continuing education opportunities for maintenance of credentials.
• Issued professional uniforms
• Generous Paid Time Off (PTO) program for ample work-life balance
• Access to South Carolina Fire Academy courses (pending management approval)
• And more!

Mission Statement

EMS is our calling, and we will perform at an optimum level each time we don the uniform.

We will seek to continually advance as care providers and as a service. Customer service is the first and most crucial step in patient care provision. We will deliver, day or night, to the very best of our ability, and will continually seek ways to improve. Every day, we will be better than yesterday.

About Thorne Ambulance Service (TAS):

TAS is a family owned and operated mobile medical provider serving the State of South Carolina. Established in 2010, Thorne is headquartered in Greenville, South Carolina. Today, TAS is comprised of a team of nearly 250 individuals, serving from fourteen (14) strategic locations across our coverage area. TAS now serves the Upstate, Midlands, and Pee Dee regions of South Carolina.

We are an organization that believes that mobile medicine is a profession, and as such, we represent our organization and industry as professionals. We remain engaged in our advocacy efforts to improve the field of mobile medicine, remain current on industry happenings, and remain proactive on future regulatory changes that will have an impact on our industry.

Ahead of the curve, progressive, and hard-working. We pursue excellence every day, seek opportunities for continual improvement, and always strive to be better than yesterday.

To Apply:

Please submit resumes by attaching them to the application found online, or you can email them to Faith Raper at: Fraper@thorneambulance.com. Please use “Upstate Operations Manager” in the subject line of the email. Cover letters are required for this position to assess the written skills of the candidates. THREE (3) REFERENCES ARE REQUIRED as part of the submission of interest.

The candidate selection process will occur as follows:

Internal applicants are encouraged to apply.

THORNE AMBULANCE SERVICE, LLC IS AN EQUAL OPPORTUNITY EMPLOYER