What are the responsibilities and job description for the Customer Service Manager position at Thornley Corporate Solutions?
Seeking a Customer Service Management Maestro for a Leading Automotive Supplier
The Opportunity: You will spearhead the customer service department, ensuring your team excels in delivering top-tier service and support. With your leadership, the team will thrive on efficiency, professionalism, and continuous improvement, making every customer interaction outstanding.
Your Mission:
Elevate your career and make a real impact in a role where your leadership will shape the future of customer service excellence. Apply now to be the driving force behind a leading team in the automotive supply industry.
- $95,000
- Relocation
- Hastings
The Opportunity: You will spearhead the customer service department, ensuring your team excels in delivering top-tier service and support. With your leadership, the team will thrive on efficiency, professionalism, and continuous improvement, making every customer interaction outstanding.
Your Mission:
- Recruit, train, and mentor a cadre of customer service professionals, instilling a culture of excellence and growth.
- Strategize team schedules and workloads to ensure a seamless service experience for customers.
- Conduct insightful performance evaluations, guide disciplinary actions, and drive your team's professional development.
- Enhance customer service protocols and practices, ensuring alignment with the company's high standards.
- Proactively address and resolve customer issues, maintaining a calm and professional demeanor.
- Lead by example, fostering an environment where innovative solutions and a customer-centric approach are paramount.
- A proven track record in management and leadership, with a knack for nurturing talent and a commitment to servant leadership.
- Stellar communication skills, both verbal and written, are non-negotiable.
- A strategic thinker, adept at problem-solving and passionate about team development.
- In-depth knowledge of customer service principles and a history of implementing effective service strategies.
- An organized, detail-oriented approach, coupled with proficiency in MS Office Suite, LN, Bon, PLM systems (preferred).
- Educational background: A Bachelors degree is desirable, alongside at least three years of leadership experience in customer service.
Elevate your career and make a real impact in a role where your leadership will shape the future of customer service excellence. Apply now to be the driving force behind a leading team in the automotive supply industry.
Salary : $95,000
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