What are the responsibilities and job description for the Service Technician position at Thrasher, Inc?
At Thrasher & Midwest, we are dedicated to redefining the homeowner experience by challenging the status quo and working to continually improve ourselves to ensure we exceed customer expectations. We provide comprehensive training and resources to help our Service Technicians succeed at delivering a remarkable customer experience. We offer a base plus commission and bonus structure. Our current Service Technicians who have a strong work ethic, are self-motivated, positive, coachable, and dedicated to their craft earn up to 6 figures and beyond!
YOUR MISSION
- MAKE CUSTOMERS HAPPY: Meet with potential customers to ensure our products and services are meeting their needs. Conduct a full inspection of the home to ensure homeowner understands our products/services. Offers solutions and recommendations to customers through the total home inspection on areas where the home needs protection.
- ENSURE A SEAMLESS EXPERIENCE: If applicable, ensures previously installed systems on your route are compliant with Thrasher Group Installation Procedures. Communicates design, installation, and service issues with appropriate people to use as learning opportunities.
- TAKE CARE OF FAMILY: make sure our project management team and construction crew have the insight they need to provide a WOW experience for the homeowner. Communicate with the homeowner when needed and ensure everyone in the process is treated with integrity.
YOUR SUPPORT
- CULTURE ORIENTED: 5 years as Omaha’s / 2 years as Wichita’s Best Places to Work.
- INTEGRITY: Omaha’s only 4-time BBB Integrity Award Winner, Best of Omaha 2014-2021.
- WORK LIFE INTEGRATION: appointments during the week, predominantly during business hours.
- CAREER DEVELOPMENT / GROWTH: we strive to promote from within and boast a 25% promotion rate YOY! Additionally, our sales roles offer opportunities to grow financially – commission and bonuses!
- BENEFITS: Medical, Dental, Vision insurance; 401(k) with profitability match – 5% for 15 years; 3 weeks paid time off & 7 holidays; company paid life insurance; paid paternal / maternity leave.
YOUR EXPERIENCE
- MINDSET: Desire to challenge the status quo as an Entry Level Sales Representative to redefine the construction industry.
- EXPERIENCE: Possess excellent interpersonal communication skills. A combination of education and experience that illustrates a proven track record in this field (construction, beverage industry, route sales, insurance). A solid work history with demonstrated consistency in prior roles. Those with prior experience as a Service Technician or in construction sales encouraged to apply. A mechanical aptitude is preferred.
- REQUIREMENTS: Valid driver’s license and ability to meet the requirements of a driving check and background check. 1 year or more of sales experience preferred, but not required. Ability to travel Monday-Thursday 4 nights every 3 weeks.
At Midwest & Thrasher, we redefine our industry not only for our customers, but also for our employees. We highly value our employees and strive to make our company a great place to work. As a Service Technician, you’ll be part of a fun and family-oriented environment, a casual dress policy, and receive all the tools and training you need to get the job done the right way. If you think you’d be a great fit on our Service Technician team, we’d love to have you apply. EOE
