Client Services Administrator

Summary

The Client Service Administrator (CSA) position is critical for achieving leverage of the advisor’s time. Role supports daily operations of the practice including responding to client service requests, completing post meeting work, maintaining client information, and other administrative tasks as assigned. This position reports to and is employed by David Thiel and Jessica Okamoto.

This position has an immediate growth tract to obtain NV Life, Health, and Annuity licensing as well as FINRAs SIE, 7/66 licensing. As each license is obtained there will be a compensation adjustment.

Compensation for this position is between $20-24/hr.

Job Description

Position Roles/Responsibilities/Accountabilities

• Prepare or coordinate the preparation of correspondence, reports, and special projects
• Oversee projects, administration of various programs, and processing functions as needed
• Drive client facing activity in the practice by scheduling meetings with clients
• Update Salesforce with client contact and preference information
• Assist Lead Advisors with preparation and follow up for client meetings
• May attend client meetings and take notes
• Research products, product pricing and contacting carriers for information
• Answer basic questions for clients
• May accept and/or enter trade orders from clients, including unsolicited trade orders
• May fill out and sign Variable Life/Variable Annuity/Mutual Fund/Brokerage applications
• Show clients how to access their accounts and read statements
• Handle requests for transfers of funds in and out of accounts
• Fill out necessary forms for opening or maintaining accounts
• Set up and retrieve reports in the portfolio management system
• Other responsibilities as assigned by the Lead Advisor
  
  

Position Qualifications

• Previous industry experience preferred
• Securities (7/66) and/of Life, Health, and Annuity registration may be required
• Previous administrative/secretarial experience desired
• Strong technical computer aptitude and knowledge of business tools (e.g., Microsoft Word, Excel, PowerPoint) or ability to learn
• Ability to handle multiple tasks and maintain a high quality of work while experiencing frequent interruptions
• Ability to maintain integrity of sensitive/confidential information
• Basic understanding of our products and services, and Thrivent Financial
  
  

Competencies

• Planning/Organizing
• Customer Focus
• Communication
• Interpersonal Skills
• Teamwork and Collaboration
• Adaptability/Flexibility
  
  

External/Internal Dependencies

• Must be able to work with all roles of the team
• Must be able to represent the organization in work with external clients
• Must be able to cultivate and maintain relationships with outside organizations
  
  

As part of David and Jessica's recruiting/hiring/contracting process, a verification of a candidate's background will be made to complete the hiring/contracting process. In addition, fingerprints will be taken for submission to the Federal Bureau of Investigation for review against nationwide fingerprint records.

All persons with access to Wealthscape are deemed Access Persons and are subject to Compliance with the firm’s Code of Ethics which requires all outside brokerage accounts to be maintained at one of the firms designated by TIMI.