What are the responsibilities and job description for the Workforce Reporting Analyst - Remote position at Thriveworks?
Workforce Reporting Analyst - Remote
About Thriveworks
Our mission at Thriveworks is to help people live happy, successful lives. We believe that everyone can benefit from working with a skilled and caring mental health professional. That's why Thriveworks was founded—to help those seeking counseling or coaching gain access to truly exceptional providers.
About the Job
Thriveworks is hiring a Workforce Reporting Analyst to join our team. This position is expected to perform a variety of tasks concurrently and work with all levels of the organization. The position relies on a strong ability to translate ideas into action and sound judgment to accomplish goals. The WFM Reporting Analyst should demonstrate a proficient understanding of Looker, Power BI, Excel, and basic understanding of call center metrics. They would need to have the ability to work well with others in a team-based environment.
Key Responsibilities
- Analyze data to ID trends that will help with business decisions.
- Create Reporting to help monitor agent behavior and performance
- Analyze and interpret reports/processes in order to identify opportunities for improvement
- Also, able to effectively communicate those findings to key stakeholders
- Assist with daily weekly and monthly departmental reporting on key metrics
- Other Duties: This job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for their job. Duties, responsibilities, and activities may change at any time with or without notice.
Basic Qualifications
- 1-3yrs experience in analytics
- The skills build pivot tables and more complex cutting of data in excel
- The ability to multitask and stay organized in a fast-paced environment
- Excellent written and oral communication skills
- Working knowledge and experience using business software (word processing, spreadsheets, etc.) and email
- Proficient in excel and sheets
- Be willing to always find a way to "MIH" (Make It Happen)
- Work independently and with a team to produce excellent results
Career Progression
Potential career path at Thriveworks:
- Numerous career path opportunities within Workforce, Call Center Operation, and Business Operations & Strategy
Benefits
- An amazing team culture
- Professional development & advancement opportunities
- 401K with 3% employer match
- Healthcare, Dental, Vision, and life insurance benefits
- Professional EAP program for team member & household
- Additional coverage options available such as: Short Term Disability, Long Term Disability, Group Accident Insurance
Successful Thriveworks employees believe in our mission to help people live happy, healthy lives. They also embody our core values, which focus on the ability and willingness to adapt, raise the bar, act with integrity, achieve our goals, and work well together. If you think you fit the bill and belong on our team, apply today!
