Dispatcher

POSTED ON 9/16/2022 CLOSED ON 10/23/2022
THUNDERBIRD CASINO Hired Organization Address Norman, OK Other

Job Posting for Dispatcher at THUNDERBIRD CASINO

Job Details

Job Location:    Norman - Norman, OK
Position Type:    Full Time
Salary Range:    Undisclosed
Job Shift:    Any

Position Summary

Dispatchers in the casino are responsible for the dispatch functions for the casino. They will route all calls through Surveillance and maintain high levels of customer service and guest experience. The dispatcher will be responsible for handling all radio traffic throughout the facility and assisting with calls. The Dispatcher will work hours appropriate to meet the needs of the business, which may include nights, weekends and holidays.

 

Essential Functions of the Position

  • Ensures Thunderbird quality customer service and cheerful atmosphere is maintained in your department
  • Ensure safety and cleanliness of department at all times
  • Make good and proper decisions that reflect positively on you and the Casino
  • Protect casino assets
  • Ensure the safety and well-being of customers and employees
  • Operate in accordance with existing policies/procedures
  • Prepare detailed reports as necessary
  • Respond promptly to disturbances throughout the casino
  • Follow and observe individuals suspected of illegal activities
  • Be proficient with all MICs, SOPs and TICs contained in the security department training manual
  • Establish and maintain an effective working relationship with management, staff and co-workers
  • Handles radio communications throughout the casino
  • Maintain a pleasant and professional attitude
  • Assure that all actions taken are communicated to the proper entity
  • Remain current on all training required within the department and the casino
  • Maintains high levels of confidentiality at all time to protect employees and the organization
  • Upon ending a dispatch shift the logs must be sent to the surveillance director for archiving
  • Other duties as assigned or requested by management

 


Job Knowledge, Skills and Abilities

  • Knowledgeable of Federal/state/Tribal Employment laws and regulations.
  • Knowledge of the operation of a variety of computer software, including word processing, and spreadsheet applications.
  • Excellent interpersonal, communication, facilitation, conflict and mediation skills.
  • Ability to research, collect data and present reports.
  • Ability to establish and maintain effective working relationships with individuals at all levels of the organization.
  • Ability to handle multiple tasks simultaneously; skill in working in an environment subject to constant interruptions and quickly changing priorities; ability to prioritize.
  • Ability to comprehend and explain applicable policies, procedures, laws, codes and regulations.
  • Ability to function in a professional manner during high stress situations.
  • Excellent interpersonal and communication skills to maintain effective working relationships with staff, vendors, Board members, and the public, both in person and through phone, e-mail and written correspondence.
  • Ability to learn quickly, self-leader with initiative, highly flexible and comfortable in a constantly changing environment.

Supervisory Responsibilities

No direct supervisory responsibilities, but will handle radio communications.

Physical Demands

 

  • Required to sit for long periods of time. Ability to walk, stand, sit and move about the property. Ability to lift and/or move up to 50 pounds.

 

Work Environment

  • Indoor/Outdoor; exposure to external environmental conditions possible.
  • Exposure to smoking and secondhand smoke.
  • Must be able to work nights, weekends and holidays.
  • Noise level can range from minimal to intense.

 

Minimum Qualifications

  • High school diploma (or equivalent combination of education and experience combined).
  • Strong communicator who performs well under pressure.
  • Two (2) years casino experience preferred.
  • Must be 18 years of age or older.
  • Must be able to pass a background check and obtain a key gaming license.

Absentee Shawnee Tribal Members and Indian Preference in filling this vacancy is given to qualified candidates, in accordance with Title 25, US Code Section 472 and 473. Absentee Shawnee Tribe of Oklahoma is an Equal Opportunity Employer.

The Absentee Shawnee Tribe of Oklahoma is a Drug-Free Workplace and an At Will Employer.

 

 

Benefits for full time team members:

  • Employer paid Medical with Blue Cross and Blue Shield
  • Employer paid Dental with Delta Dental of Oklahoma
  • Employer paid Vision with VSP
  • Paid Time Off
  • Employer paid Life Insurance
  • 401(k) Retirement Plan with Employer Matching

 

Absentee Shawnee Tribal Members and Indian Preference in filling this vacancy is given to qualified candidates, in accordance with Title 25, US Code Section 472 and 473. Absentee Shawnee Tribe of Oklahoma is an Equal Opportunity Employer.

 

 

The Absentee Shawnee Tribe of Oklahoma is a Drug-Free Workplace and an At Will Employer.

Benefits for full time team members:

  • Employer paid Medical with Blue Cross and Blue Shield
  • Employer paid Dental with Delta Dental of Oklahoma
  • Employer paid Vision with VSP
  • Paid Time Off
  • Employer paid Life Insurance
  • 401(k) Retirement Plan with Employer Matching

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