PLAYERS CLUB REP

Position Summary

The Players Club Representative is responsible for Customer Service at front desk and on the casino floor. The Players Club Representative will handle data entry of players in the player tracking system, and handle all promotions for guests. The Representative will answer phones calls and assist guests with questions about machine play, downloading points, promotions and drawings. The Players Club Representative will ensure compliance with all company policies and procedures and federal/state/tribal regulatory requirements. The Players Club Representative will work hours appropriate to meet the needs of the business, which may include nights, weekends and holidays.

Essential Functions of the Position

• Ensures Thunderbird quality customer service and cheerful atmosphere maintained
• Ensure safety and cleanliness of department at all times
• Ensure department is conducted in compliance with Tribal, Federal, and State regulations
• Participate in events throughout the year
• Must maintain high levels of confidentiality at all times
• Make good and proper decisions that reflect positively on you and the Casino
• Maintain proper compliance at all times
• Work casino floor, assist guests on floor by obtaining drinks, giving directions, tech service and jackpots
• Handle customer disputes
• Responsible for promotion and event entry in players club database
• Answer and redirect phone calls from front desk for entire casino
• Perform other duties as assigned

Job Knowledge, Skills and Abilities

• Strong attention to detail and excellent organizational skills.
• Demonstrated ability to handle multiple tasks simultaneously; skill in working in an environment subject to constant interruptions and quickly changing priorities; ability to prioritize and delegate responsibilities when necessary; effective time-management skills.
• Knowledge of the operation of a variety of computer software, including word processing and basic spreadsheet applications.
• Knowledge of various equipment such as, phones, microphones, and adding machines.
• Knowledge of Tribal/State/Federal laws and regulations.
• Knowledge of National Indian Gaming Commission (NIGC), Minimum Internal Control Standards and the Indian Gaming Regulatory Act (IGRA).
• Excellent interpersonal and communication skills to establish and maintain effective working relationships with staff, vendors, Board members, and the public, both in person and through phone, e-mail and written correspondence.
• Ability to learn quickly, self-leader with initiative, highly flexible and comfortable in a constantly changing environment.
• Ability to remain calm under pressure and possess positive conflict management skills.
• Ability to handle large sums of money.
• Ability to type at least 40 wpm
• Skill in assisting with promotional programs, projects, activities and events.
• Skill in public speaking and making announcements regarding special events, activities and promotions via microphone.

Supervisory Responsibilities

No direct supervisory responsibilities, but will assist patrons at the players club desk.

Physical Demands

• Required to walk, sit and stand for periods of time.
• Ability to push, lift and carry up to 50 lbs.
• Ability to bend, stoop, kneel and move intermittently throughout the day.

Work Environment

• Indoor/Outdoor; exposure to external environmental conditions possible.
• Exposure to smoke and second hand smoke.
• Noise level can be minimal to intense.

Minimum Qualifications

• High school diploma (or equivalent combination of education and experience combined).
• Two (2) years casino experience preferred.
• One (1) year of prior Players Club experience preferred.
• Must be 18 years of age or older.
• Must be able to pass a background check and obtain a key gaming license.
• Must be able to obtain a liquor license.

Absentee Shawnee Tribal Members and Indian Preference in filling this vacancy is given to qualified candidates, in accordance with Title 25, US Code Section 472 and 473. Absentee Shawnee Tribe of Oklahoma is an Equal Opportunity Employer.

The Absentee Shawnee Tribe of Oklahoma is a Drug-Free Workplace and an At Will Employer.

Benefits for full time team members:

• Employer paid Medical with Blue Cross and Blue Shield
• Employer paid Dental with Delta Dental of Oklahoma
• Employer paid Vision with VSP
• Paid Time Off
• Employer paid Life Insurance
• 401(k) Retirement Plan with Employer Matching