Fraud Operations Analyst II

The Fraud Operations Analyst II is responsible for monitoring illegal transactions on customers' financial accounts without the authorization of the account owner. This job reports any suspicious account movements and unusual transactions that may be risky to the financial institution and customers. Working under general supervision, this job suspends a flagged account temporarily until the investigation is complete, verifying all transaction details and keep all information confidential until further notice. Key Responsibilities and Duties Answers inbound calls from customers calling to report potential fraudulent activity in their accounts. Creates case files for investigations of suspicious activity against customer accounts. Reports any suspicious account movements and unusual transactions that may be risky to key customers. Interacts with external partners such as law enforcement agencies, vendors and banks to validate information to check fraudulent activities. Works with customers to verify account activity. Educational Requirements University (Degree) Preferred Work Experience 2 Years Required; 3 Years Preferred FINRA Registrations SRC Indicator: NRF Physical Requirements Physical Requirements: Sedentary Work Career Level 6IC Desired Skills: 3 years experience in compliance/operations (banking) Excellent communication and writing skills Ability to work in fast paced environment Ability to analyze fraud trends and find resolution Ability to handle multiple tasks Knowledge of fraud detection and prevention techniques Preferred Skills: Fraud prevention or behavior analysis experience Experience using fraud detection systems eg. Lexis Nexis, Actimize, EWS. Certifications such as ACAMS, CFE or other relevant certification Bachelor's Degree with a concentration in Finance or Business Administration Related Skills Adaptability, Collaboration, Customer Engagement, Data-Based Decision Making, Detail Oriented, Prioritizes Effectively, Story Telling, Strategic Thinking, TIAA Products/Services Acumen Base Pay Range: $54,900/yr. - $87,600/yr. Actual base salary may vary based upon, but not limited to, relevant experience, time in role, base salary of internal peers, prior performance, business sector, and geographic location. In addition to base salary, the competitive compensation package may include, depending on the role, participation in an incentive program linked to performance (for example, annual discretionary incentive programs, non-annual sales incentive plans, or other non-annual incentive plans). _____________________________________________________________________________________________________ Company Overview TIAA Bank, a division of TIAA, FSB, provides nationwide banking services to consumer and commercial clients through a variety of channels, including online and mobile applications, as well as its Florida-based financial centers. TIAA has entered into a definitive agreement to sell TIAA Bank to new investors with extensive experience in financial services, as part of the company’s strategy to refocus on its core retirement business and Nuveen, the company’s asset manager. When the transaction is complete, in 2023, TIAA will retain a non-controlling stake in the bank, demonstrating the company’s confidence in the bank’s future success. Benefits and Total Rewards The organization is committed to making financial well-being possible for its clients, and is equally committed to the well-being of our associates. That’s why we offer a comprehensive Total Rewards package designed to make a positive difference in the lives of our associates and their loved ones. Our benefits include a superior retirement program and highly competitive health, wellness and work life offerings that can help you achieve and maintain your best possible physical, emotional and financial well-being. To learn more about your benefits, please review our Benefits Summary. Equal Opportunity We are an Equal Opportunity/Affirmative Action Employer. We consider all qualified applicants for employment regardless of age, race, color, national origin, sex, religion, veteran status, disability, sexual orientation, gender identity, or any other protected status. Read more about the Equal Opportunity Law here. Accessibility Support TIAA offers support for those who need assistance with our online application process to provide an equal employment opportunity to all job seekers, including individuals with disabilities. If you are a U.S. applicant and desire a reasonable accommodation to complete a job application please use one of the below options to contact our accessibility support team: Phone: (800) 842-2755 Email: accessibility.support@tiaa.org Privacy Notices For Applicants of TIAA, Nuveen and Affiliates residing in US (other than California), click here. For Applicants of TIAA, Nuveen and Affiliates residing in California, please click here. For Applicants of Nuveen residing in Europe and APAC, please click here. For Applicants of Greenwood residing in Brazil (English), click here. For Applicants of Greenwood residing in Brazil (Portuguese), click here. For Applicants of Westchester residing in Brazil (English), click here. For Applicants of Westchester residing in Brazil (Portuguese), click here. TIAA started out over 100 years ago to help ensure teachers could retire with dignity. Today, many people who work at not-for-profits rely on our wide range of financial products and services to support and strengthen their financial well-being.