Lead UX Designer

Currently, TIAA has an opportunity for a Lead UX Designer. This position will support internal design projects such as the Unified Desktop Program and others. In addition, will collaborate with the UX team, the business and technical partners to create best-in-class user experiences that exceed business objectives and customer expectations. This role will have the ability to “stand-up” for the Voice of the Customer, end-user and the UX perspective.

The ideal candidate will have demonstrated experience as a User Experience Designer, Visual Designer, or similar design leadership role. In addition is highly collaborative and can take both a creative and analytical approach when problem solving. This role will proactively work within and to help guide a team of geographically distributed contributors with diverse skills, backgrounds and personalities. This role can be located in Charlotte, NC or Boston, MA. (Please submit application with Online Portfolio).

Key Responsibilities and Duties

• Collaborate with UX, product and digital strategy partners to understand user needs and opportunities

• Create low- to high-fidelity IA and designs throughout the design process, often under tight deadlines – including wireframes, user flows, detailed visual designs, specs, annotations and other documentation to communicate the experience

• Coordinate and lead a UX team of designers, content strategists, usability and accessibility specialists, often concurrently across multiple projects, priorities and working groups

• Effectively lead team calls online and in-person, plan and manage UX requirement and design sessions, lead large UX review and design approval sessions with key stakeholders

• Collaborate with development teams to understand constraints and ensure appropriate implementation

• Manage and balance the design work intake, workflow and timelines to ensure accurate and timely delivery of projects on budget
  
  
  

Educational Requirements

• University (Degree) Preferred

Work Experience

• 5 Years Required; 7 Years Preferred

Physical Requirements

• Physical Requirements: Sedentary Work
  

Career Level
8IC

Qualifications:

Required:

• Minimum of 5 years of experience as a User Experience Designer, Visual Designer, or similar design leadership role
• Minimum of 5 years’ experience working with design tools such as Sketch, Invision, Axure RP, etc…

Preferred:

• Ability to communicate both in writing and orally to diverse stakeholders;
• Ability to make presentations
• Experience running meetings online and ability to “think on one’s feet” in front of an audience
• Experience with multi-device design and responsive design
• Experience with Agile methodologies; experience with SAFe practices is considered ideal.
• A passion for being the voice of the user and a proven track record building user-centric solutions
• Financial services experience preferred

Actual base salary may vary based upon, but not limited to, relevant experience, time in role, base salary of internal peers, prior performance, business sector, and geographic location. In addition to base salary, the competitive compensation package may include, depending on the role, participation in an incentive program linked to performance (for example, annual discretionary incentive programs, non-annual sales incentive plans, or other non-annual incentive plans).

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Company Overview

TIAA is the leading provider of financial services in the academic, research, medical, cultural and government fields. We offer a wide range of financial solutions, including investing, banking, advice and education, and retirement services.

COVID-19 Vaccination

TIAA requires all U.S. employees to be fully vaccinated against COVID-19 and provide documentation of full vaccination, unless you qualify for an accommodation as determined by TIAA consistent with applicable law.

Benefits and Total Rewards

The organization is committed to making financial well-being possible for its clients, and is equally committed to the well-being of our associates. That’s why we offer a comprehensive Total Rewards package designed to make a positive difference in the lives of our associates and their loved ones. Our benefits include a superior retirement program and highly competitive health, wellness and work life offerings that can help you achieve and maintain your best possible physical, emotional and financial well-being. To learn more about your benefits, please review our Benefits Summary .

Equal Opportunity

We are an Equal Opportunity/Affirmative Action Employer. We consider all qualified applicants for employment regardless of age, race, color, national origin, sex, religion, veteran status, disability, sexual orientation, gender identity, or any other protected status.

Read more about the Equal Opportunity Law here .

Accessibility Support

TIAA offers support for those who need assistance with our online application process to provide an equal employment opportunity to all job seekers, including individuals with disabilities.

If you are a U.S. applicant and desire a reasonable accommodation to complete a job application please use one of the below options to contact our accessibility support team:

Phone: (800) 842-2755

Email: accessibility.support@tiaa.org

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