General Manager

What the future holds for you!
Are you looking for an opportunity to join a company where you can expand your experiences and horizons? Tide Cleaners is the PERFECT place to do it! We are a wholly-owned subsidiary of the Procter and Gamble company. Tide Cleaners is on a mission to make caring for clothes so perfect and simple, that peoples' lives do not have to revolve around laundry. Come work with us and join our #LifeNotLaundry mission!

Link to apply directly on the Tide Cleaners website: https://jobapply.page.link/okoYQ

Store Location: 8100 Mason Montgomery Road, Mason, OH 45040
Employment Type: Full-Time

The Opportunity:
Leads a team of managers, guest service representatives and production associates responsible for ensuring delivery of dry-cleaning operations to accomplish the goals of the corporate operations’ strategy. Responsible that the store personnel are always focused on delivering an exceptional customer experience and best-in-class garment care. Owns the creation and execution of store culture around, but not limited to; safety, morale, ownership, accountability, pride, efficiency, team, etc. Other responsibilities include the execution of all company policies, procedures, programs and systems. Ensures compliance with all federal, state and local laws and ethical business practices.

Essential Functions:

• Demonstrate exemplary managerial and operational skills including producing the best-in-class garments and exceptional customer experience.
• Responsible for the store team to create, execute and supervise store standards for safety as the top priority. Also supervises and holds the store staff accountable for IWS standards of organization, cleanliness and maintaining equipment standards.
• Provide quality customer service to build and maintain a customer base; create and participate in customer-oriented programs. Solicit customer feedback and use feedback to improve store operations and build brand loyalty.
• Ensure compliance with Tide Dry Cleaners policies, practices, and procedures by effectively utilizing company resources, scheduling, deploying and managing training, providing necessary resources; remaining current on operational changes, deploying changes and developing strong working relationships with corporate departments and operations team.
• Set the tone for a high performing, positive and quality focused store team by recruiting, developing, rewarding and retaining the best operations personnel in the industry; maintain adequate staffing levels; communicate performance expectations and conduct performance reviews; document performance issues and take appropriate disciplinary action, up to and including termination; coach and develop team members by assessing development opportunities and establishing development plans and conducting succession planning.
• Oversee financial goals through effective use of budgets and expenditures; makes informed decisions and evaluates operations’ profitability and effectiveness by creating and analyzing various reports, key performance measures, trends, budgets, comparable, manpower assessments, and calendars to plan ongoing strategies.

Qualifications and Experience:

• Critical Thinking: Defines and resolves a situation or problem by analyzing issues involved, weighing options, and evaluating alternatives; maintains objective attitude; approaches situations and problems systematically; uses observation, experience, reflection, and/or reasoning to drive business forward.
• Analytical: Able to review spreadsheets and data to locate areas of improvement and identifying solutions through numbers. Analytical opportunities can include areas such as inventory reconciliation, efficiency models through piece counts, safety data for incident reduction, equipment defects, etc.
• Customer Focused: Commits to meeting the needs and expectations of the organization’s internal and external customers; builds and maintains a customer base; delivers a high level of customer service; searches continually for ways to increase customer satisfaction (i.e. customer feedback).
• Decisiveness: Uses sound reasoning, available information, and experience to solve problems in a timely manner; stands by decisions; ensures appropriate action is taken; makes decisions effectively.
• Developing Team Members: Directs and motivates others, provides timely and specific feedback, changes coaching style to fit individual needs, assesses strengths and development needs of team members and provides opportunities for growth.
• Leading Team Members: Provides clear direction and sets priorities to accomplish desired actions and results; seeks talented and skilled people to build high performing teams; keeps team members informed, ensures their needs are met, and removes barriers; delegates responsibility and empowers team members to do their jobs.
• Managing Execution: Manages projects and effectively prioritizes tasks and goals; uses goals to guide actions and create detailed action plans; organizes and schedules people and tasks; utilizes resources effectively to meet goals.
• Negotiating: Presents issues or ideas in a clear and influential manner; maintains an open-minded and non-judgmental attitude; listens to others’ views and empathizes; obtains satisfactory and mutually beneficial agreements through open negotiations and compromises.
• Relationship Management: Initiates and develops relationships with others; demonstrates credibility; confronts conflict quickly and professionally; inspires confidence in others.
• Technical Skills: Able to learn advanced knowledge of pressing and operational equipment to adapt to the challenges of properly finishing new and seasonal fashion styles and fabrics. Understands and maintains the dry-cleaning industry changes and makes changes to store operations to maintain our competitive advantage.

Functional Skills:

• Proficient with computer applications including Excel, Word and e-mail applications
• Cash management skills

Education and Position Qualifications:

• High School Diploma or GED
• 3 years of direct customer service experience
• 3 years of progressive retail or service industry management

Physical Requirements:

• Ability to stand on your feet without sitting for up to 4 consecutive hours
• Ability to lift 50 lbs. or more

The Value of a Career with Tide Cleaners

• Ongoing coaching and career development – you will work with passionate people and have access to training & knowledgeable managers & peers.
• We provide a market-competitive salary benchmarked against the finest companies and you'll be able to spend your paid vacation time doing more of the things you love with the people you love.
• We offer a suite of benefits, including but not limited to, flexible working arrangements, generous paid vacation increasing with service, generous parental leave policies, group life insurance & health insurance.

Job Type: Full-time

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Employee discount
• Flexible schedule
• Health insurance
• Life insurance
• Paid time off
• Tuition reimbursement
• Vision insurance

Schedule:

• Day shift

Supplemental Pay:

• Bonus pay

Application Question(s):

• What is your email?
• What is your desired compensation?

Work Location: One location