Risk Analyst, GNE

Responsibilities
TikTok is the leading destination for short-form mobile video. Our mission is to inspire creativity and bring joy. TikTok has global offices including Los Angeles, New York, London, Paris, Berlin, Dubai, Singapore, Jakarta, Seoul and Tokyo.

Why Join Us
At TikTok, our people are humble, intelligent, compassionate and creative. We create to inspire - for you, for us, and for more than 1 billion users on our platform. We lead with curiosity and aim for the highest, never shying away from taking calculated risks and embracing ambiguity as it comes. Here, the opportunities are limitless for those who dare to pursue bold ideas that exist just beyond the boundary of possibility. Join us and make impact happen with a career at TikTok.

Governance and Experience is a global team responsible for ensuring that our platform provides a safe, welcoming, and enjoyable experience for our Merchants, Creators and our community We value user satisfaction and work on policies, rules and systems to ensure quality.

Responsibilities

• Be responsible for identifying, analyzing, responding to, and solving problems related to eCommerce content, including but not limited to risky or low-quality content, and compromised user experience
• Review and respond to risky content in the eCommerce ecosystem, and come up with solutions to drive a healthy eCommerce ecosystem for creators and consumers
• Create, maintain, and execute incident management processes, and collaborate with stakeholders to propose end-to-end solutions, including but not limited to defining SLAs, handover processes, and post-mortem analysis
• Dive into the business to develop a great understanding of user behaviors, develop guidance for users, strategize long-term risk mitigation plans for violative or risky content, and collaborate with stakeholders to measure successes
• Conduct industry and/or competitor analysis around incident management to keep up with best in class practices

Qualifications

• Bachelor degree or above, majors in computer science, mathematics and statistics are preferred;
• Having at least two years of experience of e-commerce integrity, familiar with the major e-commerce products in global markets, having a great passion for content ecosystem
• A critical thinker with experience in incident management to manage incident to short-term and long-term solutions
• A good sense of ownership with great communication and time management skills

TikTok is committed to creating an inclusive space where employees are valued for their skills, experiences, and unique perspectives. Our platform connects people from across the globe and so does our workplace. At TikTok, our mission is to inspire creativity and bring joy. To achieve that goal, we are committed to celebrating our diverse voices and to creating an environment that reflects the many communities we reach. We are passionate about this and hope you are too.

TikTok is committed to providing reasonable accommodations in our recruitment processes for candidates with disabilities, pregnancy, sincerely held religious beliefs or other reasons protected by applicable laws. If you need assistance or a reasonable accommodation, please reach out to us at kara.lawler@tiktok.com
Job Information
The base salary range for this position in the selected city is $71777 - $155555 annually.

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Compensation may vary outside of this range depending on a number of factors, including a candidate’s qualifications, skills, competencies and experience, and location. Base pay is one part of the Total Package that is provided to compensate and recognize employees for their work, and this role may be eligible for additional discretionary bonuses/incentives, and restricted stock units.

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At ByteDance/TikTok our benefits are designed to convey company culture and values, to create an efficient and inspiring work environment, and to support ByteDancers to give their best in both work and life. We offer the following benefits to eligible employees:

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We cover 100% premium coverage for employee medical insurance, approximately 75% premium coverage for dependents and offer a Health Savings Account(HSA) with a company match. As well as Dental, Vision, Short/Long term Disability, Basic Life, Voluntary Life and AD&D insurance plans. In addition to Flexible Spending Account(FSA) Options like Health Care, Limited Purpose and Dependent Care.

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Our time off and leave plans are: 10 paid holidays per year plus 17 days of Paid Personal Time Off(PPTO) (prorated upon hire and increased by tenure) and 10 paid sick days per year as well as 12 weeks of paid Parental leave and 8 weeks of paid Supplemental Disability.

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We also provide generous benefits like mental and emotional health benefits through our EAP and Lyra. A 401K company match, gym and cellphone service reimbursements. The Company reserves the right to modify or change these benefits programs at any time, with or without notice.

Salary : $71,777 - $155,555