Team Member/ Shift Leader/ Baker

Tim Hortons in Lansing is hiring Full Time/Part Time Team Members and Bakers and Full Time Shift Leads! If you love working in a fun, fast paced environment this job is for you. Apply to join our team today!!!

You will get as an employee:

• Competitive Wages
• Referral Bonuses
• Flexible Schedules

• Health Insurance
• Paid Leave FOR EVERY EMPLOYEE
• Free Life Coaching
• Employee Discount Programs
• Opportunities for Advancement (70% of management started at Team Members)
• Retirement Plan, and many more benefits.

Hospitality & Guest Service

• Provides important visual cues for guests that make a positive first impression E.g. wearing proper career wear that is clean and neatly pressed, maintaining a clean parking lot/exterior and a clean and inviting dining room
• Follows the guaranteed Always Fresh procedure to ensure coffee and products are always fresh and always accurate
• Delivers consistent and outstanding guest service through friendly attitude, attentive behavior and strong product knowledge
• Enhances the guest experience by following the S.E.T. Principles: Smile, Eye Contact, Thank You
• Uses proper procedures to ensure the accuracy of every order for every guest E.g. repeating guest’s order when it is presented to them, using H.O.T.R.O.D.S. at drive-thru and marking hot beverage lids
• Ensures every guest receives a prompt and warm greeting within 5 seconds at front counter and drive-thru
• Maintains speed of service targets by working efficiently with a sense of urgency to fill orders and meet guests’ needs
• Promptly executes service recovery for any guest concerns or complaints by making it right with the guest, regardless of involvement in the issue
• Listens carefully to guests and apologizes for the experience in the case of a complaint

Restaurant Operations

• Follows all Operations standards and guidelines for preparation of products according to training and instructional materials provided
• Prepares all products as required, following the order monitor to ensure the accuracy of every order
• Communicates showcase and product needs to ensure proper product availability for guests
• Regularly takes temperatures of the required products and records in the Time & Temperature Log

Policies & Procedures

• Follows all restaurant policies, procedures and standards
• Maintains the front counter and drive thru area by keeping it clean, organized, stocked and ready for rush periods in the restaurant
• Follows proper hand washing techniques and all sanitation guidelines; completes all sanitation tasks as outlined by the Restaurant Manager or Restaurant Owner

Health & Safety

• Works in compliance with occupational health and safety legislation
• Knows, understands and follows safe work practices and procedures
• Uses or wears personal protective equipment or clothing as required
• Reports all injuries/illnesses, accidents, unsafe conditions, security incidents and any contravention of health and safety legislation, policies and procedures to the Restaurant Manager or Restaurant Owner
• Does not operate any equipment, machine, device or thing, or otherwise work in a manner that will endanger anyone

Postural & Physical Demands Requirements

• Frequent reaching above waist, chest, and shoulder level, as well as below waist level
• Frequent to continuous need for manual dexterity of both hands (handling, gripping, fine finger control, etc.)
• Continuous standing on tiled surfaces for all tasks
• Ability to stand for long periods of time without a break
• Frequent hip flexion while walking for all tasks
• Occasional lifting of boxes of supplies/products weighing from < 5 – 50 lbs. vertically from floor to knuckle height
• Occasional lifting of milk crates weighing between 5 – 30 lbs. vertically from floor to knuckle height, knuckle to shoulder height, or from fridge to counter height
• Frequent exposure to cold/below freezing and high heat temperatures (walk-in refrigerator and freezers, ovens)

Job Types: Full-time, Part-time

Benefits:

• 401(k)
• Employee discount
• Flexible schedule
• Health insurance
• Paid time off

Schedule:

• 10 hour shift
• 8 hour shift
• Day shift
• Holidays
• Monday to Friday
• Weekend availability

Application Question(s):

• Are you applying to the Team Member, Shift Leader or Baker position?

Education:

• High school or equivalent (Preferred)

Experience:

• Restaurant: 1 year (Preferred)

License/Certification:

• Driver's License (Preferred)

Work Location: One location