Director of Housekeeping

Working at the Grand Geneva Resort & Spa means you're not just a number - you're a member of our family. You'll receive all the benefits of working at a AAA Four Diamond resort in a small community, combined with the benefits of a larger hotel management company based in Wisconsin. Our name in the area means home, family and tradition. We have a strong sense of tradition, and we're looking to create a strong, bright future - a future that includes you.

Join our Timberrific team as our new Director of Housekeeping: Manage and coordinate all facets of Housekeeping throughout the resort. Ensure high levels of guest service and satisfaction with cleanliness and comfort of guest facilities. Includes rooms, laundry, public areas, meeting space, department storage areas and work areas.

Our Team is looking for People Pleasing individuals who want to do the following:

• Turn our guest’s ordinary day into an extraordinary day ✨
• Love where they work ✨
• Be appreciated for what they bring to a team ✨
• Learn and grow with a company who truly values it’s people ✨

Grand Perks:

• Free meals every shift made by our talented culinary team
• Paid vacation days
• Golf, Ski, & Spa discounts
• Hotel room discounts as low as $49 per night
• WELL Spa Gym membership for $16 per paycheck
• Advancement opportunities across the property and US
• Friendly work atmosphere
• Holiday, jury duty, & bereavement pay
• Medical, dental and vision insurance, company-paid life insurance, employee assistance program and additional retirement benefits
• Recognition programs (aka get paid to celebrate)

The Responsibilities:

• Select associates for various positions within the Housekeeping Department to ensure adequate personnel for staffing requirements.
• Responsible for hiring, terminations, training/development, and performance appraisals for Housekeeping staff.
• Assists the General Manager and Controller in the development of the department’s annual budget.
• Maintains cost control system for staffing linen inventories and cleaning supplies.
• Prepares department schedules and payroll by daily review to ensure costs are within budgets.
• Ensures quality services are rendered in meeting guests needs and that guest relations are enhanced.
• Maintains room quality to Grand Geneva’s standards.
• Compiles and reports accurate room status of guest rooms to the front office.
• Enforces standard procedures for the appearance, security and return of guest lost and found items.
• Approves daily purchases, levels of inventory, and supplies for guests, using written inventory control checklists and purchase orders. Keeps written records of usage and uses forecast information as a tool to assure supplies are available at all times.
• Inspects guest rooms by visually viewing rooms and documenting discrepancies on a daily/weekly basis to ensure standards are met.
• Enforces all resort policies and procedures.
• Participates in Manager on Duty program.
• Maintains a position working relationship with other departments.
• Responds immediately by acting upon negative guest comments to take corrective action and ensure guest satisfaction.
• Performs other duties as assigned.

The Qualifications:

• Degree in hospitality or related field preferred.
• Prior experience in resort housekeeping with four or more years as a Director or Assistant Housekeeper in a property of similar size.
• Bilingual in Spanish is helpful.
• Strong written and verbal communication is required.
• Ability to read and interpret business records, statistical reports and financial information.
• Must be able to work in a fast paced environment.
• Accept full responsibility for managing the Housekeeping department.
• Passionate about hospitality and customer service driven.
• Must possess strong organizational /time management skills.
• Able to develop camaraderie with team members.
• Act ethically and honestly in all business practices and builds professional relationships by promoting mutual trust.
• Ability to hold yourself, employees, and organizations accountable for their actions.
• Ability to maintain composure and remain pleasant under high pressure situations.
• Ability to work a flexible schedule including days, nights, weekends and holidays.

Reporting Relationship: Resident Manager.

Exemption Status: Exempt

WARNING: must be prepared to be a part of guest memories for years to come!

Grand Geneva is an Equal Opportunity Employer

Note: This document describes the general nature and level of work required of people in the job. It is not intended to be an all-encompassing list of responsibilities, duties, and skills.