Branch Manager

Primary Duty

• Manage and own responsibility of all aspects of the branch’s profit and loss, sales, internal personnel, client service, and overall operations.

Required Personal Traits

• Disciplined attendance and punctuality
• Outstanding interpersonal relationship skills especially in two-way communication both written and verbal
• Ability to follow policies and procedures according to federal, state, and company standards
• Provide outstanding client, associate, and staff service
• Self-motivated, ability to set direction for self and staff
• Ability to provide direction as well as follow and carryout direction from management
• Positive attitude and high energy

Responsibilities

• Oversee and directly lead staffing activities in the branch.
• Assist Area Manager in reviewing costs of operations, forecasts, sales, and take ownership of your branch’s profit and loss.
• Oversee the day to day operations and performance of internal staff and allocate additional work hours as needed to fill orders and make sales.
• Assist with accounting and payroll functions in their branch.
• Assist with the development of strategic sales and business plans, operational budgets, and profit and loss forecasts and follow all accordingly.
• Conduct weekly branch meetings with internal staff.
• Brainstorm ideas for alternative recruiting methods as well as advertising and promotional opportunities by means of community events, fundraisers, or sponsorship opportunities.
• Investigate and manage client and associate complaints involving customer service, payroll, and general misunderstandings or miscommunications.
• Coach, mentor, train and motivate internal staff on a daily basis.
• Document all client, prospect, and associate communication according to applicable federal, state and company standards.
• Provide the highest level of customer service to all clients, prospects, & associates.
• Provide timely reporting as required.
• Professionally answer phones and direct calls as needed.
• Interact with staff, clients and candidates. Staff members required to be on call as scheduled, work outside normal business hours may be required.
• Responsible for the integrity and consistency of the white board.
• Perform other tasks as assigned.

Skills

• Computer literate including Microsoft Office
• Excellent Oral and written communication skills
• Ability to prioritize and multi-task
• Excellent organizational skills
• Strong problem-solving skills, exceptional reasoning and judgement skills

Education / Experience

• Associates Degree or higher preferred
• Customer service experience

Job Type: Full-time

Pay: $38,000.00 - $45,000.00 per year

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Health insurance
• Health savings account
• Life insurance
• Paid time off
• Vision insurance

Schedule:

• 8 hour shift
• Monday to Friday

Supplemental Pay:

• Bonus pay

Work Location: One location