IT Administrator — Remote

WELCOME TO TINUITI! We are the largest independent performance marketing firm in North America across the Triopoly of Google, Amazon, and Facebook. Our proprietary Mobius AI and data analytics technology powers the ultimate performance for eCommerce brand-building and sales. With over $2 billion in digital media managed, we are proud to represent the most renowned brands like Converse, Nestle, Rite Aid, Advil, Etsy, Tommy Bahama — to just name a few. 

Our GROWTH is explosive! Tinuiti has more than doubled in the last 2 years, from 350 employees to 1,000 today, and we are on pace to be around 1,500 by the end of 2022 with a 30% increase in revenue year-over-year. We are owned by our employees and New Mountain Capital, a $30B private equity/alternative investment firm.

What makes us most proud are our employees and our people-first, award-winning CULTURE of cultivating happiness and UNITI (Unleash greatness, Never stop learning, Ignite your passion, Thankful living, Innovate & Inspire change).

BUT DON’T JUST TAKE IT FROM US…

• Best Places to Work (Inc. 2021/2020, Glassdoor 2020, AdAge 2020/2019).
• Digiday Worklife Awards (Employer of the Year 2018, Top Boss 2020).
• Glassdoor: 4.6/5 stars (203 reviews), 82% recommend a friend, 94% approve of the CEO “Great work/life culture balance, competitive salary and benefits, and a big      emphasis on mental and emotional health for all employees.”

Summary:

Reporting to the IT Manager, the IT Administrator will be responsible for providing End User support across all corporate applications. This role is part of a team that operates as the primary support for our internal users and encompasses a diverse technology stack that includes: Google Workspace, Cisco Meraki, Dropbox, Amazon AWS, Jumpcloud, Jira, BetterCloud, Zoom, Slack, Jitbit etc. If you work well in a fast paced, energizing environment, have excellent communication, administrative, and technical skills, can multi-task under pressure, and are self-motivated…we want you! 

Responsibilities:

• Ownership and Support of full End user Compute technologies (PC, Mac, Mobile, Peripherals, Telephony)
• Onboarding and Offboarding of IT equipment, assets and access
• Drive efforts within IT for SOC Type 2 Compliance
• Google Workspace administration, both ongoing and migrations
• End user connectivity (LAN, Wi-Fi)
• Identify and drive automation of IT tasks
• Administration of collaboration tools (Zoom, Slack, Google, Dropbox)
• Manage IT asset inventory including maintenance, license and subscription renewals for 3rd party applications
• Ownership of helpdesk tickets to ensure resolution of user issues within SLA's and communication throughout the ticket lifecycle
• Creates and maintains documentation of systems, operations guides, processes and procedures
• Patch and Maintenance management
• Ensure adherence to all IT Security policies
• Other duties as necessary

Requirements 

• 2 years of IT Support/Administration experience
• Strong familiarity with Mac and Windows operating systems
• Strong background managing Google Licenses and configurations
• Experience with network configuration, support and maintenance for laptops
• Experience with domain providers such as Godaddy and working through C-Name / DNS changes 
• Collaborative, team player
• Speaks and writes clearly and articulately
• Ability to prioritize and address tickets through high volume days

Nice-to-haves:

• Located in the Fort Lauderdale, FL area
• BS Degree in Information Technology or equivalent experience
• Working knowledge in VPN setup and maintenance
• One or more desired: CompTIA A , ACMT, HDI-DST
• G-suite Administrator desired
• Position may travel occasionally within the United States; Off-hours / Weekend coverage as necessary

 Disclaimer: This description has been designed to indicate the general nature and level of work performed by employees within this position. The actual duties, responsibilities, and qualifications may vary based on assignment or group. Tinuiti is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, gender, sexual orientation, gender identity or expression, religion, national origin, marital status, age, disability, veteran status, genetic information, or any other protected status.

FLSA Classification: Exempt

Working Conditions: Working indoors, sitting at a computer for extended periods of time, lifting no more than 10 pounds.

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