What are the responsibilities and job description for the Claims Adjuster position at Tip Top Recruiting LLC?
This is a Full-time permanent role with SIRVA BGRS Worldwide, Inc!
We are seeking an individual who is passionate about customer service, providing assistance to customers contacting us to report cargo claims, taking an active role in creating and delivering positive solutions, and working in a close-knit team focused on supporting the moving process from start to finish.
You are enthusiastic and able to quickly build a good rapport with customers and establish effective working relationships with experts in our system of professional moving companies and vendor community. Ideally, you are fluently bilingual in French and English.
Responsibilities:
Evaluate new cargo claims submissions, ensuring all facts, documentation and conversations are gathered and recorded in claims management system.
Engage with customers and consult with moving companies (agents) in driving toward timely and accurate responses and proper next steps.
Investigate and analyze relevant details surrounding root causes of claims or service issues.
Research household goods products, their value, and replacement or repair options.
Monitor outcomes to ensure quality assurance and that excellent customer service is achieved.
Adjudicate settlements in an equitable manner against policies, procedures and agreements.
Develop and maintain effective working relationships with agents and vendors.
Assist in the improvement and administration of claims and customer service management policies, procedures, and systems.
Qualifications:
College diploma or combination of completed high school education and tangible post-academic work experience.
Minimum 3 years’ experience within a customer service environment with preference for a background in claims adjusting.
Moving industry experience is an asset.
Excellent verbal and written skills with an aptitude for clear, courteous and concise communication, preferably in both English and French languages.
Strong organizational skills; high attention to detail while able to prioritize a heavy workload in a fast-paced environment.
Demonstrated superior negotiating skills based on a high degree of common sense and fairness.
Proficient in MS Outlook and Word, and functional knowledge of Excel.