IT Specialist
Rockville, MD
Full Time
POSTED ON 9/20/2022
CLOSED ON 9/30/2022
Job Posting for IT Specialist at Tista Science and Technology Corporation
Overview:
TISTA is looking for candidates who will be part of a talented team of engineers that demonstrate superb technical competency, deliver mission critical infrastructure, and ensure the highest levels of availability, performance, and security. The candidate should be comfortable speaking to and advising technical and leadership staff, able to communicate effectively with technical and business professionals by applying analytical trouble shooting skills. Our qualified IT Specialist will have a strong background in IT with expertise in Windows Systems Administration, O365, laptops.
The IT Specialist is responsible for a broad range of systems administration and systems engineering tasks in a fast-paced, customer-service-focused environment.
Responsibilities:
Education:
Preferred skills:
Location:
TISTA is looking for candidates who will be part of a talented team of engineers that demonstrate superb technical competency, deliver mission critical infrastructure, and ensure the highest levels of availability, performance, and security. The candidate should be comfortable speaking to and advising technical and leadership staff, able to communicate effectively with technical and business professionals by applying analytical trouble shooting skills. Our qualified IT Specialist will have a strong background in IT with expertise in Windows Systems Administration, O365, laptops.
The IT Specialist is responsible for a broad range of systems administration and systems engineering tasks in a fast-paced, customer-service-focused environment.
Maintain and support Microsoft Windows environment including windows server OS, desktop OS, Office 365- Manage Azure AD, SharePoint, MS teams, One Drive and Azure VDI is a plus
- Ability to automate tasks using PowerShell scripting
- Identify the gaps within the existing SOP and update them periodically
- Respond to requests for IT support from employees, and track these problems using the Freshservice ticketing management system until complete resolution is attained
- Work closely with the Helpdesk team and provide the solution for all escalated tickets
- Work closely with the multiple project and security teams
5 years of proven working experience in the IT industry- Very strong computer skills, especially working experience with Dell laptops
- Very strong working experience with installing, configuring, upgrading Windows 10, patch management, and BitLocker encryption
- Very strong working knowledge with software deployment and automation of tasks
- Experience with virtualization using VMware and Azure VDI
- Cloud administration experience with Azure and AWS
- Very strong working experience with O365
- Knowledge of ITIL Framework, ISO 20000
- Ability to troubleshoot and diagnose IT problems
- Working experience with Mac computers and their deployment
- Familiarity with SolarWinds N-Able solutions, Trend Micro File Encryption, SolarWinds Take Control Plus
- Good customer service skills, ability to communicate effectively to help customers fix their issues and feel satisfied with the experience
- Experience responding to requests for IT support from employees and tracking these problems using the Freshservice ticketing management system until complete resolution is attained
- Detail oriented including updating all service tickets with detailed notes
- Experience in troubleshooting hardware and software problems and providing effective solutions
- Proactive and excited to learn new things and quickly adapt to changes
Education:
- Bachelor’s degree in an IT-related field with 5 years relevant experience
- Microsoft MCP, Apple ACSP, CompTIA Network certifications are desired
Preferred skills:
- Microsoft Azure Fundamentals certification is a plus
- ITIL 4 Certification is a plus
Location:
- Rockville, MD
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Salary.com Estimation for IT Specialist in Rockville, MD
$109,438 to $140,147
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