What are the responsibilities and job description for the Manager, Inside Sales position at TMobile?

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T-Mobile is synonymous with innovation–and you could be part of the team that disrupted an entire industry! We reinvented customer service, brought real 5G to the nation, and now we’re shaping the future of technology in wireless and beyond. Our work is as exciting as it is rewarding, so consider the career opportunity below as your invitation to grow with us, make big things happen with us, above all, #BEYOU with us. Together, we won’t stop!

Job Overview
The Manager of Inside Sales in the T-Mobile for Business Channel will lead a team of up to 6 Inside Sales Coaches to drive sales attribution and overall channel performance. This leader will be accountable for realizing the full potential of Inside Sales operational efficiencies, productivity, and the T-Mobile Brand Experience. The Manger Inside Sales will lead a collaborative effort to ensure the assigned team is executing on Inside Sales KPI's and Program Benchmarks as this position is a key contributor to TFB's sales results. Has responsibility for hiring, termination, performance management and career development.

Job Responsibilities:

Is responsible to drive sales activities, manages frequent and timely business reviews, implements course corrections to achieve established goals, and focuses on continuous optimization of the business.

Analyze sales activity data to understand trends, forecast and make programmatic changes. Manages team of Coaches responsible for leading Inside Sales Representatives customer contact and sales activity.

Fosters professional development of others through coaching and feedback on results. Identifies and provides feedback surrounding performance issues.

Executes the Inside Sales strategy and ensures consistency across all sales teams.

Partners with Marketing, Sales Operations, Learning & Development, and other Internal Teams

Provides vision and strategic direction for the channel and ensures that Inside Sales Representatives are informed and embody the T-Mobile brand in all customer interactions. Identifies strategic opportunities and develops clear and compelling case for action.

Education:

Bachelor's Degree General (Required)

Work Experience:

4-7 years Experience in outside or inside sales, sales management (Required)

2-4 years Call Center Experience (Preferred)

Knowledge, Skills and Abilities:

Communication Outreach, LinkedIn, ZoomInfo, Outlook, WebEx Meetings (Required)

Organization Candidate needs to be able to demonstrate efficient organization skills, the ability to prioritize and respond to incoming activity/tasks with a sense of urgency and accuracy. (Required)

SalesForce.com Proficiency with salesforce.com. Enter and update Activities/Events; appointments, calls, contacts to ensure accurate reporting on a timely basis (Preferred)

Communication Superior listening skills, confident communicator; speak with clarity and positive tone (Required)

Business Acumen Candidate should demonstrate several key business acumen skills such as Leadership (trustworthiness, time management, positive attitude, self-motivation); Strategic Thinking (adaptability, flexibility, planning); Analytical Skills (research, attention to detail); Problem Solving (research, active listening) (Required)

People Management Strong interpersonal skills, conflict management, demonstrated leadership, written and verbal communication (Required)

Licenses and Certifications:

• At least 18 years of age
• Legally authorized to work in the United States

Travel:
Travel Required (Yes/No):No

DOT Regulated:
DOT Regulated Position (Yes/No):No
Safety Sensitive Position (Yes/No):No

Never stop growing!
T-Mobile doesn’t have a corporate ladder–it’s more like a jungle gym of possibilities! We love helping our employees grow in their careers, because it’s that shared drive to aim high that drives our business and our culture forward.

If you’d like to receive more information about careers at T-Mobile, sign up for the T-Mobile Talent Community today! https://www.tmobile.careers/profile/join/

T-Mobile USA, Inc. is an Equal Opportunity Employer. All decisions concerning the employment relationship will be made without regard to age, race, ethnicity, color, religion, creed, sex, sexual orientation, gender identity or expression, national origin, religious affiliation, marital status, citizenship status, veteran status, the presence of any physical or mental disability, or any other status or characteristic protected by federal, state, or local law. Discrimination, retaliation or harassment based upon any of these factors is wholly inconsistent with how we do business and will not be tolerated.

Talent comes in all forms at the Un-carrier. If you are an individual with a disability and need reasonable accommodation at any point in the application or interview process, please let us know by emailing ApplicantAccommodation@t-mobile.com or calling 1-844-873-9500. Please note, this contact channel is not a means to apply for or inquire about a position and we are unable to respond to non-accommodation related requests.

Salary : $1 - $1,000,000

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