Technician Network Operations Center

Be unstoppable with us!
T-Mobile is synonymous with innovation–and you could be part of the team that disrupted an entire industry! We reinvented customer service, brought real 5G to the nation, and now we’re shaping the future of technology in wireless and beyond. Our work is as exciting as it is rewarding, so consider the career opportunity below as your invitation to grow with us, make big things happen with us, above all, #BEYOU with us. Together, we won’t stop!

Job Overview

Job Description Summary
Technician, Ntwk Ops Ctr (NOC RAN)
**This position can be based in Overland Park, KS or Frisco, TX
Provides remote network surveillance and first tier trouble shooting. Tests, locates and repairs simple to complex equipment problems. Performs basic configuration and fault management for wide array of platforms in the network including but not limited to MSC (Mobile Switching Center), call servers and media gateways, HLR (Home Location Register), BSC (Base Station Controller), BTS (Base Transceiver Station), RNC (Radio Network Controller), Node B, wireless location services equipment, digital cross connects, and an assortment of adjunct and peripheral systems, and transport.

Enterprise Core Competencies

T-Mobile is radically reshaping the wireless industry. This requires bold moves and bold leaders at all levels. Our competencies describe the knowledge, skills, and abilities that employees need for success.

• Customer focus
• Change and innovation
• Strategic thinking
• Relationship building and influencing
• Talent management
• Results focus
• Inspirational leadership

Essential Functions

• Works as part of a cross-functional team to conduct routine remote surveillance and tier 1 maintenance activities for all network nodes in his/her area of responsibility. Provides support to other technicians and engineers. Performs fault isolation tests related to transport trouble. Monitors network alarms, and performs fault isolation testing on radio and switching networks and peripherals, Creates and responds to work orders and trouble tickets by either conducting restoration efforts or dispatching the appropriate technician for resolution. Escalates trouble tickets with third party vendors such as power and telco companies, as well as second tier organizations within T-Mobile.
• Operations Support: Answers inbound telephone calls from a wide variety of client organizations and external groups and performs the necessary support required by the caller. Provides support during large scale outages and disaster recovery efforts.
• Enrolls in and completes training requirements to stay current on existing and new systems and products, to grow skills, and to maintain proficiency on company values and organizational requirements. Identifies, researches, and develops process improvements and recommends them to management for implementation.
• Works with more senior-level technicians to gain working knowledge of how to complete more complex troubleshooting and repair functions. Uses resource documentation for reference and troubleshooting network problems.

Qualifications

Minimum Required

• 3 years experience in a technical role
• Intermediate level knowledge of telecommunications networks. Applies acquired job skills and company policies and procedures to complete assigned tasks. 
• Intermediate level understanding of TCP/IP concepts and common user interfaces and command structure.
• Good skills in Microsoft applications, such as Word, Excel, Outlook, etc.
• Excellent communications skills, both oral and written.
• This position operates in a 24x7x365 environment. Shift work and the ability to participate in an on-call rotation are required.
  Desired
• This position is currently slated as a night role, but the shift subject to change. 

Desired

• Understanding of voice and data transport over AAV, Ethernet and IP Protocols.
• Understanding of RAN Ericsson and/or Nokia equipment.
• Understanding of RAN Ericsson and/or Nokia remote access user interfaces.

Education
Minimum Required

• High School Diploma
• In lieu of the experience requirement a Bachelor's degree, or Associates degree 1 year of experience may be considered.
• Related certifications a plus

Additional

Employer is not currently sponsoring work visas for this position.

General/Physical Requirements

This position requires mobility (standing, walking, climbing, etc.); the ability to get from one place to another. This position requires bending, turning, twisting of your neck or at the waist. This position requires balancing and maintaining equilibrium.

• At least 18 years of age
• Legally authorized to work in the United States

Travel:
Travel Required (Yes/No):Yes

DOT Regulated:
DOT Regulated Position (Yes/No):No
Safety Sensitive Position (Yes/No):No
 

Never stop growing!
T-Mobile doesn’t have a corporate ladder–it’s more like a jungle gym of possibilities! We love helping our employees grow in their careers, because it’s that shared drive to aim high that drives our business and our culture forward.

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T-Mobile USA, Inc. is an Equal Opportunity Employer. All decisions concerning the employment relationship will be made without regard to age, race, ethnicity, color, religion, creed, sex, sexual orientation, gender identity or expression, national origin, religious affiliation, marital status, citizenship status, veteran status, the presence of any physical or mental disability, or any other status or characteristic protected by federal, state, or local law. Discrimination, retaliation or harassment based upon any of these factors is wholly inconsistent with how we do business and will not be tolerated.

Talent comes in all forms at the Un-carrier. If you are an individual with a disability and need reasonable accommodation at any point in the application or interview process, please let us know by emailing ApplicantAccommodation@t-mobile.com or calling 1-844-873-9500. Please note, this contact channel is not a means to apply for or inquire about a position and we are unable to respond to non-accommodation related requests.