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Job Overview
The manager provides day-to-day operational oversight and leadership for T-Mobile's Mobile Showrooms employees. Through a strong Customer Focus establishes a loyal customer base and serves as Brand Ambassador in the community for the company's mobile showroom locations and events. Oversees event marketing process including; strategic planning, creative development, execution, measurement, and communication for T-Mobile's Mobile Showrooms. This role will be responsible for developing and executing events that support T-Mobile's brand, business, and communication objectives for the Mobile Showroom. The manager will develop relationships with local organizations and businesses in an effort to drive store traffic. Works cross functionally with multiple internal departments, event properties, agencies, and senior-level leadership.
Job Responsibilities:
Event Management, Brand Ambassador, Logistics, Planning
Manage and execute Mobile Showroom events from concept to post event. Establish event metrics, measure, and delivers results. Ensure the Mobile Showroom events align to broader program strategy & objectives. Leads mobile showroom employees to ensures an exceptional customer experience for all customers through an exciting, energized atmosphere. Ensures customer satisfaction in all areas of sales and service with every transaction.
Partner Event Management - Onsite management for TPR locations, Logistics, Planning, Training
Manage and execute Mobile Showroom events for branded retail partners to drive excitement, awareness and store traffic. Work with store leader to establish event goals & objectives. Provide coaching on delivering world class customer service with sales reps and managers.
Mobile Showroom Program Management
In partnership with corporate, field, local and retail channel marketing teams, accountable for program ownership, planning, implementation, execution and reporting that is on time and on brand. Customize events to the Mobile Showroom, capitalizing on the unique opportunities inherit in th program. Leverages relationships with Corporate Marketing, OEMS, regional stores and local marketing teams, to maximize impact of events that coordinate with regional/company initiatives.
Community Outreach & Support
Directly responsible for reaching out into the local community and business environment to network, build the brand/awareness of the mobile showroom & company, through relationships, referrals and events. Identify opportunities where T-Mobile can benefit the community, and create plans to meet the needs of the community. May be leveraged for emergency relief.
Management - scheduling, hiring, standard training, etc.
• Talent Management— Oversee store team including recruiting, hiring, firing and oversight. Responsible for creating or approving store schedule. Manage performance feedback by creating and delivering performance feedback to store employees directly or overseeing Associate Manager in creating and delivering feedback. Build store pride, recognize and celebrate success of your team.
• Coaching— Motivate and coach store team with one-on-one coaching, coaching in the moment and coaching monthly performance and guide IDP for reps. Share timely feedback to improve performance and encourage growth. Create and deliver performance feedback to store team. Ensure complete of training for store staff.
• Development – Develop employees in your team to align to their interest and career goals, sharing timely feedback to improve performance and encourage growth.
Education:
High School Diploma/GED (Required)
Work Experience:
2-4 years 3 Years Retail Management experience in high volume environment ()
Knowledge, Skills and Abilities:
Retail Store Management Experience working in high volume environment ()
Event Management Manage and execute Mobile Showroom events from concept to post event ()
Customer Engagement Advance Customer engagement and service capabilities ()
Workplace Performance Passion, integrity and energy necessary to create and dynamic work environment necessary to deliver a world class shopping experience ()
Escalation Resolution Ability to think critically and react quickly and calmly in high pressure situations. ()
Cross Functional Relationships Experience working with multiple support teams or corporate departments (i.e., HR, Ops, Training, Marketing) to accomplish key tasks ()
Retail Systems In depth knowledge and experience with retail systems and procedures ()
Community Outreach Responsible for reaching out into the local community and business environment to network, build the brand/awareness of the mobile showroom & company, through relationships, referrals and events ()
Licenses and Certifications:
• At least 18 years of age
• Legally authorized to work in the United States
Travel:
Travel Required (Yes/No):Yes
DOT Regulated:
DOT Regulated Position (Yes/No):No
Safety Sensitive Position (Yes/No):No
Never stop growing!
T-Mobile doesn’t have a corporate ladder–it’s more like a jungle gym of possibilities! We love helping our employees grow in their careers, because it’s that shared drive to aim high that drives our business and our culture forward.
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T-Mobile USA, Inc. is an Equal Opportunity Employer. All decisions concerning the employment relationship will be made without regard to age, race, ethnicity, color, religion, creed, sex, sexual orientation, gender identity or expression, national origin, religious affiliation, marital status, citizenship status, veteran status, the presence of any physical or mental disability, or any other status or characteristic protected by federal, state, or local law. Discrimination, retaliation or harassment based upon any of these factors is wholly inconsistent with how we do business and will not be tolerated.
Talent comes in all forms at the Un-carrier. If you are an individual with a disability and need reasonable accommodation at any point in the application or interview process, please let us know by emailing ApplicantAccommodation@t-mobile.com or calling 1-844-873-9500. Please note, this contact channel is not a means to apply for or inquire about a position and we are unable to respond to non-accommodation related requests.
