Customer Service

POSTED ON 10/13/2020 AVAILABLE BEFORE 2/21/2021
TNT Door & Drawer Hired Organization Address Covington, GA Full Time

Job Posting for Customer Service at TNT Door & Drawer

Customer Service Rep/ Data Entry
TNT Door & Drawer – Covington, Ga

The ideal candidate for this position will be a fast learner who will be able to use their knowledge to solve problems quickly. He or she must have customer service experience, a heavy data entry background, excellent interpersonal skills, strong quantitative skills and strong computer and time management skills. Furthermore, he or she will need to be able to effectively promote the company's products and services. The Associate must be organized, detail-oriented and an excellent communicator, both verbal and written.

Requirements:

  • High School Diploma or Associates Degree Required
  • Proven proficiency with Microsoft Office Suite
  • Answer customer/client requests or inquiries regarding services, products, billing, claims, and reports problem areas
  • Ability to interact with customers in a professional manner by phone or in person
  • Provide expert information to new and existing clients, as well as field and answer questions thoroughly
  • Responsible for improving customer retention through programs and services provided to the customer
  • Develop systems and procedures for improving overall client satisfaction
  • Offer recommendations according to the customer's needs
  • Continually maintain working knowledge of all company products, services and promotions
  • Offer administrative support to the team when needed
  • Maintain record of customer interactions and transactions
  • A work ethic based on dedication to the company & its mission
  • Promote various marketing initiative to prospective customers as appropriate

Schedule: Monday through Friday – Day Shift; with the ability to work flexible hours or weekends if needed.

Job Type: Full-time

Benefits: paid weekly, medical, dental, vision, life insurance, paid Holiday’s and paid vacation.

Pay is based on experience

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