Store Director

Overview: The Store Director works closely with the Director of Operations as well as the rest of the team, in providing an elevated level of service in a luxury environment, managing all boutique operational tasks, and assisting and supporting sales associates and customers. The Store Director handles all customer issues, operational and logistical tasks, promotes sales and provides product knowledge. The Store Director is responsible for managing day-to-day operations, staffing, boutique space, visuals, etc.

Responsibilities:

• Understands and executes all store operations, policies, and procedures
• Assists with all administrative and operational procedures
• Responsible for overseeing repairs, defectives and damages
• Develop new clientele, in addition to maintain existing clients
• Focus to increase sales volume and reinforce excellent client-service standards
• Provide leadership and team building to the boutique associates in driving sales, service, and profitability
• Consistently interact and lead team on sales floor to motivate positive sales results
• Ongoing education of sales associates with regards to product, policies and procedures
• Facilitate staff development: providing performance feedback and fostering a positive and productive work environment

Skills and Requirements:

• Bachelor’s degree preferred
• 4 years of experience in Luxury sales or similar role
• Passion for Luxury Retail and a true ambassador for the brand with strong sense of responsibility.
• Ideal candidate has work experience in medium sized multinational company or luxury business.
• Adheres to company policy and confidentiality.
• Proactively contributes to creating a team atmosphere that is professional, flexible and enjoyable.
• Exudes a “no task is too big or too small” attitude, with initiative, commitment, reliability, and positivity. Does not accept mediocrity.
• Versatile; embraces change and is consistently able to develop and adapt to the needs of the business.
• Driven to learn and grow.
• Grasps new concepts quickly, prioritizes efficiently and is organized.
• Exceptional customer service skills along with transparent and effective interpersonal, verbal, and written communication skills.
• Strong follow up, follow through and attention to detail to ensure deadlines are met.
• Sales committed: take appropriate actions on a daily/weekly basis to ensure the store goal is reached and/or outperformed every month.
• Customers committed: has a natural charisma and is able to develop a strong relationship with VIP customers increasing their loyalty to the brand.
• Employee must be comfortable with physical elements of the job, including (but not limited to) carrying boxes, standing (ability to stay on feet), and using a step ladder.
• Required to work a flexible schedule based on business needs that includes, evenings, weekends and holidays.
• OUR MOTTOCool Girls do Resale. OUR MISSIONTo Make Luxury Accessible to All Women. We believe that the way you present yourself to the world is the way the world around you is going to treat you. Wearing Luxury items elevates our mood and puts a pep in our step. It gives us more confidence when we face the world. Why shouldn’t everyone experience these benefits? At TBC Luxury Resale, we strive to democratize luxury by making luxury accessible to all women. Our StoryFounded in 2014, TBC Luxury Resale (To Be Continued…) is a brand conceived from a love a fashion with a desire to attain it on a budget. We believe that you can look amazing with a few key investment pieces and that you don’t need to go broke to look like a million. With five luxury boutiques throughout Scottsdale, Phoenix, Dallas and Los Angeles , a robust e-commerce business and the development of RESALE REVOLUTION (our newest brand targeting Gen Z shoppers), we are aggressively expanding our reach. We strive to be the trusted partner to fashion lovers of all generations, looking to buy, sell and trade coveted and previously-loved designer pieces.

Job Type: Full-time

Benefits:

• Dental insurance
• Health insurance
• Paid time off

Shift:

• 8 hour shift

Experience:

• Customer service: 5 years (Required)

Work Location: One location