What are the responsibilities and job description for the Assistant Manager position at Tokeland Cannabis?
Seeking Assistant Manager for a New Cannabis store located in Tokeland Washington…
Position: Assistant Manager
Hours: Full-time Position *Must be able to work weekends and holidays
Salary: $17.50 Hourly Non-Exempt
Duties and Responsibilities:
- Assist with the smooth day-to-day operations of the store.
- Support training and development of the customer service team; using standardized operating procedures.
- Inspire a culture of service and learning.
- In partnership with the Store Manager drive performance through monitoring, planning, coaching, and appraising team results.
- Maintain knowledge of each product within the complete range of new and current products available for purchase in store.
- Educate our customers so they feel comfortable with range of products and become able to identify products right for them on their own.
- Encourage the team to maintain the ideal customer service experience regardless of volume and customer temperament.
- Support the Store Manager with ensuring the Point of sale (POS), cash handling, and database system are used efficiently and accurately.
- Encourage all team members are following company policies, procedures and best practices.
- Maintain positive customer service interactions at all points of customer interaction including email and phone.
Skills and Qualifications:
- Experience defusing difficult situations and handling difficult customers with challenges or barriers.
- Experience in high volume, high level of care, retail environment.
- Previous retail leadership experience.
- Strong organizational and interpersonal skills.
- Excellent knowledge of POS systems, Word, and Excel.
- Highly developed communication skills, time management, and problem-solving skills.
- Significant cannabis knowledge and passion.
- Minimum 21 years of age
WBE is an Equal Opportunity Employer. WBE embrace and encourage our employees’ differences in age, color, disability, ethnicity, gender identity or expression, language, national origin, physical and mental ability, political affiliation, race, religion, sexual orientation, socioeconomic status, veteran status, and other characteristics that make our employees unique. Tribal Preference.
Job Type: Full-time
Pay: $17.50 per hour
Benefits:
- 401(k)
- Dental insurance
- Flexible schedule
- Health insurance
- Life insurance
- Paid time off
- Vision insurance
Schedule:
- 8 hour shift
Supplemental Pay:
- Tips
COVID-19 considerations:
Employees wear masks
Experience:
- Customer service: 1 year (Preferred)
Work Location: One location