What are the responsibilities and job description for the EARLY OUT COLLECTION SPECIALIST position at Toledo Clinic?
General Summary:
Research high dollar patient accounts to determine if insurance has been missed at time of registration or if patient has existing payment plan. Contact patients directly to collect on balances due. Meet benchmark collection goals set forth. Works under the supervision of the Patient AR Manager.
Principal Duties & Responsibilities:
- Research account before calling patient to look for insurance and existing Payment Plans
- Update insurance information if obtained and take the necessary steps to have charges filed.
- Contact patient to discuss fiduciary responsibility.
- Set up payment terms if applicable.
- Accept credit card payments over the phone.
- Counsel patients if not able to meet payment terms.
- Other duties as assigned.
Knowledge, Skills & Abilities:
Required:
- Excellent interpersonal and communication skills.
- Integrity and professionalism to abide by confidentiality policy.
- Some knowledge of insurance billing and collection process.
- Consistently arrives at work, in professional attire, on time, and completes all tasks within established time frame.
- Demonstrates adaptability to expanded roles.
- Computer knowledge required.
- Adheres to all clinic policies and procedures.
Education:
- High School diploma/GED required
- Bachelors or Associates degree in business, finance or accounting is helpful.
Preferred:
- 1-2 years accounts receivable experience and some medical Terminology preferred.
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