Scheduler

Company Description

With an unrivalled and expansive network, Global Express builds unique, innovative, and tailored transport and logistics solutions. 

From a shipload of containers full of fresh produce, urgent medical deliveries on the next available flight, end-to-end retail to every corner, or simply delivering gifts to friends and family you dearly miss by road or rail, we connect people, communities, and businesses across Australia and New Zealand. 

Backed by Allegro Funds, Australia’s most awarded and largest transformation and turnaround private equity firm, we’re looking to the future and working towards new and exciting ways to put our customers’ businesses at the heart of ours. 

Job Description

Are you ready to take the next step in your career?

An exciting opportunity for a Customer Operations Scheduler to join the company on a permanent basis has become available. 

As a Customer Operations Scheduler you will be responsible for scheduling and routing for our clients. You will be responsible for coordinating pick ups and deliveries of customers products to their end users in line with required timeframes and service specifications.

Scheduling various Global Express and external resources to provide a consistent and reliable experience for the involved stakeholders and providing clear and accurate information regarding deliveries in progress when queried by customers, end users, or Global Express management.

PRIMARY DUTIES & RESPONSIBILITIES

• Receive inbound and make outbound phone calls and emails to communicate delivery information with customers and end users
• Consolidate information received regarding deliveries being scheduled and communicate this through to relevant parties
• Enter relevant information into various CRM/ERP/TMS systems from Global Express and its Clients to correctly invoice and track deliveries throughout the process
• Process notification communications in line with agreed standards and timeframes
• Communicate timelines and operational requirements to customers in line with task specific SOP’s
• Complete relevant reports and documentation as required
• Comply with all Global Express Safety SOP’s and requirements

ESSENTIAL PERSONAL ATTRIBUTES

• Self-motivated with a proven ability to work under pressure and autonomously without direction
• Ability to maintain ongoing client relationships ensuring timely and specific lines of communication
• Ability to prioritise competing issues in a high-pressure environment
• Commitment to customer satisfaction, both internal and external, responsive to customer’s needs
• Proven ability to build and maintain excellent relations with senior management, various business units, and regulatory bodies both internally and externally.
• Lateral thinker with hands on attitude

Qualifications

Secondary: HSC

Professional: Min 2 years transport experience

Licences: N/A       

Additional Information

We believe nurturing a diverse and inclusive workplace, which celebrates different points of view and gives everyone the chance to contribute, as we build to a bigger and brighter future.  

As an Equal Opportunity Employer, all qualified applicants will receive consideration for employment without regard to race, religion, gender identity or expression, sexual orientation, age, marital or disability status. 

It’s never been a more exciting time to join our team as we take the next step in our journey.  

To find out more about us, visit https://www.tgexpress.com.au/careers [link removed] 

To be considered, you must be entitled to work in the specified country and be prepared to undertake pre-employment checks including a criminal history check and medical assessment.