What are the responsibilities and job description for the PT Front Desk Agent position at Toll House Hotel?
(Open Availability is required)
WHO THIS JOB WILL APPEAL TO
The Front Desk Agent greets guests, processes check-ins and check-outs, issues room keys, answers questions, and resolves guest requests in safe and efficient compliance with policies and procedures, brand standards, and federal, state and local regulations. Processes guest bills and collects payments in compliance with cash handling, credit card processing and accounting policies and procedures. Promptly reports emergencies, accidents, injuries, missing articles, damage, engineering items and safety hazards to management. Reports any deviations from policies, procedures, brand standards and regulations to management.
WHAT YOU WILL BE DOING
- Process guest check-ins and room assignments following the hotel’s rate structures, discounts and sell/upsell strategies. Accommodate special requests when possible.
- Process check-in/check-out and collect payments in compliance with cash handling, credit card processing and accounting policies and procedures.
- Answer inquiries about hotel services, in-house events, directions, local attractions, etc. Assist guests with check cashing, safety boxes, additional guest room keys, transportation, etc.
- If necessary, walk guests in a professional and courteous manner and in compliance with policies, procedures and brand stands.
- Pre-register, block reservations and, as appropriate, take same day and future reservations. Cancel room reservations according to policies and procedures.
- Ensure release of any Company, hotel, brand and guest information is consistent with privacy policies, practices and regulations.
- On time and at work when scheduled and in proper uniform.
- Consistent professional and positive attitude and actions when communicating with guests and associates.
REQUIREMENTSEducation and Experience:
- High school education or related experience.
BENEFITS
- Health Insurance
- Dental Insurance
- Vision Insurance
- Disability Insurances (Long-Term and Short-Term)
- Supplemental Life Insurances (Self, Spouse and Child)
- Identity Theft Protection
- AMAZING HOTELS DISCOUNTS AND MORE!
EEO/VET/DISABLED
Job Type: Full-time
Pay: $18.00 - $20.00 per hour
Benefits:
- 401(k)
- Dental insurance
- Health insurance
- Vision insurance
Schedule:
- 10 hour shift
- 8 hour shift
- Day shift
- Holidays
- Monday to Friday
- Night shift
- Overtime
- Weekend availability
Ability to commute/relocate:
- Los Gatos, CA 95030: Reliably commute or planning to relocate before starting work (Preferred)
Work Location: One location
Salary : $18 - $20