Junior Advocate

Who We Are Tonal is the smartest home gym and personal trainer. It has completely revolutionized the way people work out at home, with its sleek design and advanced A.I. technology. We’ve united a diverse team of experts and decades of research to reinvent strength training, making it more efficient, more effective and more engaging.  With this in mind, we want to bring that same innovative approach to the workplace. At Tonal, we continue our shift of emphasis by growing our instrumental team. We collectively weave our knowledge and creativity, as we redefine the future of fitness. We are passionate about building products that transform lives, and building teams that transform the status quo. Together, we can be our strongest. Overview At Tonal, we place Customer Experience above all else. The Junior Customer Advocate role will have a direct impact on crafting our Customer Experience and in delivering a white-glove experience to every individual Customer. We are looking for a motivated and eager candidate to assist our Customer Care team to get our Customers on track with their fitness goals! This includes assisting with pre-purchase inquiries, troubleshooting product issues, helping Customers with general questions/concerns, and supporting the team with various cross-functional initiatives. Every Customer matters. Our number one priority is making sure Customers have what they need to use Tonal and be their strongest. At Tonal, we believe that the unique and varied lived experiences of our teammates contribute to our overall strength. We don’t just appreciate differences, we celebrate them, and we always seek people that represent a wide variety of backgrounds. We’re dedicated to adding new perspectives to the team and designing employee experiences that contribute to your growth as much as you do to ours. If your experience aligns with what we’re looking for (even if you don’t check every single box), send us your application. We would love to hear from you! Tonal is committed to meeting the diverse needs of people with disabilities in a timely manner that is consistent with the principles of independence, dignity, integration and equality of opportunity. Should you have any accommodation requests, please reach out to us via our confidential email, accessibility@tonal.com. All requests will be addressed and responded to in accordance with Tonal’s Accessibility Policy and local legislation.