Line Cook

Top Tier Catering NYC is a full-service catering company specializing in all of your catering needs. Providing luxury southern cooking for any occasion; we also create custom menus and decor to fit each client’s unique taste, need and budget. We strive to ensure the complete satisfaction of every customer by offering professional and friendly service through our fresh vibrant presentations. Whether social or corporate, party or business conference, wedding or charitable gala — we are here to help! Our catering consultants can’t wait to transform your vision into a reality.

The Role

As a Cashier/Hostess at our top-tier catering company, you will be the first point of contact for our clients and guests, ensuring a warm and welcoming experience. This multifaceted role involves handling transactions, managing reservations, and providing excellent customer service. You will play a pivotal role in creating a positive and seamless experience for our clients from the moment they inquire about our services to the completion of their event.

Responsibilities:

Customer Service:

• Greet clients and guests with a friendly and professional demeanor.
• Provide information about catering packages, menus, and services.
• Address inquiries and assist clients in making informed decisions about their catering needs.

Reservation Management:

• Handle reservations and inquiries regarding event availability.
• Maintain an organized system for tracking reservations and availability.
• Coordinate with other staff members to ensure accurate event scheduling.

Cash Handling:

• Process payments for catering services, ensuring accuracy and efficiency.
• Provide receipts and address any payment-related queries.
• Handle cash, credit, and other forms of payment securely.

Event Coordination:

• Collaborate with the catering team to ensure seamless coordination between front-of-house and back-of-house operations.
• Communicate special requests or considerations from clients to the appropriate departments.

Communication:

• Effectively communicate with clients, guests, and internal staff to relay important information and updates.
• Manage phone calls, emails, and inquiries promptly and professionally.

Hospitality:

• Create a welcoming atmosphere for clients and guests by ensuring a clean and organized front-of-house area.
• Assist in coordinating event logistics, such as seating arrangements and guest arrivals.

Problem Resolution:

• Address and resolve customer concerns or issues promptly and professionally.
• Escalate complex issues to the appropriate supervisor or manager when necessary.

Multitasking:

• Juggle multiple responsibilities, such as handling transactions, managing reservations, and assisting with guest inquiries simultaneously.

Qualifications:

• Previous experience in customer service, cashiering, or host/hostess roles, preferably in the hospitality or catering industry.
• Strong interpersonal and communication skills.
• Excellent organizational and multitasking abilities.
• Proficiency in handling cash transactions and basic knowledge of POS systems.
• Ability to remain calm under pressure and handle challenging situations with professionalism.
• A positive attitude and a commitment to delivering exceptional customer service.
• May be required to lift up to 50 lbs. occasionally. Must be able to stand for a long period of time.
• Available to work late nights and weekends, as required.

Join our team and be a key player in creating a delightful and memorable experience for our clients and their guests in the world of top-tier catering!

Diversity & Representation: Top Tier Catering is committed to building and supporting inclusive and representative communities, long-term career opportunities and extends Equal Employment Opportunities to qualified applicants and employees on an equal basis regardless of an individual's age, race, color, sex, religion, national origin, disability, sexual orientation, gender identity or expression, pregnancy status, marital status, military or veteran status, genetic disposition or any other reason protected by law.