Client Partner

CHICAGO, IL OR REMOTE TopBloc is a Workday boutique partner firm that provides fixed-time, fixed-price Workday deployment services and on-demand Workday support. Using our internal proprietary tool we are able to quickly implement Workday Human Capital Management, Payroll, and Financials business processes and technology, letting our customers focus on their business while they gain immediate value. Once live, we also provide expertise and resources as needed to support the customer’s individual Workday solution. TopBloc is committed to providing employees with an environment that provides continuous learning, career development, and a sense of belonging. We are looking for a Client Partner who is passionate about working in a collaborative environment and has the ambition to be a driver for success. Requirements (What We’re Looking For): 2 years experience working in a Workday post-production environment 2 years experience as a Workday EM/PM or Account Manager (preferred) Excellent project leadership and problem solving skills Excellent understanding of TopBloc’s Help Desk offerings Passion for exceptional customer service and customer collaboration Strong communication and presentation skills, with the ability to effectively manage customer expectations and relationships Experience in successfully resolving project escalations raised by clients. Ability to adapt to job requirement changes as the department and company grows Advanced knowledge of Microsoft Office Suite, particularly Microsoft Excel and PowerPoint programs Responsibilities (What You’ll Do): Developing long term partnerships with Help Desk customers to ensure they realise the full value of their investment with TopBloc and Workday Serve as account manager, responsible for overall satisfaction of Help Desk customers with our services Serve as primary point of escalation for Help Desk customers Manage client escalations and determine appropriate response or action Proactively manage client relationships and needs to prevent escalations where possible Develop and standardize the Company’s Client Partner program Engage with senior leadership on departmental or company initiatives Coordinate between customer and sales team for Phase X projects Limited Travel might be required on an ad-hoc basis Benefits (What We’re Offering): Fast-paced and result oriented work culture with competitive base salary and quarterly bonuses Health, Dental, Vision, Disability, and Basic Life Insurance coverage Additional voluntary life insurance available Paid Parental Leave & Pregnancy Related Medical Leave Generous paid sick leave Unlimited PTO Monthly wellness/gym subsidy Monthly phone subsidy 401 (k) and ROTH retirement savings plan with matching Employee Assistance Program Company sponsored volunteer opportunities, LinkedIn Learning access, company and team outings TopBloc is an Equal Opportunity Employer