What are the responsibilities and job description for the Service Writer position at Torqued Service Center, LLC?
Join the Torqued Service Center Team in Searcy, AR – Your Expertise, Our Commitment to Excellence
At Torqued Service Center, we are the forefront of reliability and excellence in diesel and body shop services. Nestled in the heart of Searcy, AR, we are the go-to specialists, offering a full spectrum of services for commercial trucks of all makes and models.
Our Mission:
We are dedicated to ensuring that every vehicle that leaves our shop is in peak condition, guaranteeing safety and satisfaction for our customers. With a commitment to the highest quality service, we focus on efficiency and precision, while maintaining clear and concise communication with our clients.
Our Expertise:
Our certified technicians are the backbone of our operations, bringing with them years of experience and a passion for excellence. From preventative maintenance inspections and comprehensive engine overhauls to body and frame repair, we cover all aspects of truck repair maintenance.
Why Work With Us:
Joining Torqued Service Center means becoming part of a culture where your skills are valued and your professional growth is taken seriously. We aim to provide our clients with cost-effective, professional, and efficient services, and we rely on our team to make that happen. Whether helping a customer with preventative maintenance or solving an urgent repair, you will have the opportunity to make a significant impact.
If you have the skills, dedication, and desire to be a part of a leading truck repair center in Central Arkansas, Torqued Service Center is your destination. We're not just fixing trucks; we're ensuring that every journey continues safely.
Overview:
We are currently seeking a Service Writer to join our team. As a Service Writer, you will play a crucial role in providing exceptional customer service and ensuring the smooth operation of our auto service department. This is a dynamic position that requires strong communication skills, automotive knowledge, and the ability to multitask in a fast-paced environment.
Responsibilities:
- Greet customers and provide them with a positive service experience
- Listen to customer concerns and accurately document vehicle issues
- Schedule appointments and manage the service department's calendar
- Communicate with technicians to ensure timely completion of repairs
- Provide estimates for services and obtain customer approval
- Process payments and handle cash transactions
- Maintain accurate records of customer interactions and vehicle history
- Assist with inventory management and ordering of parts
- Collaborate with the sales team to promote additional services or products
Skills:
- Excellent customer service skills with the ability to build rapport and resolve conflicts
- Strong knowledge of vehicle maintenance and repair processes
- Familiarity with auto body repair, oil changes, diesel engine repair, and other automotive services
- Proficient in cash handling procedures and basic math calculations
- Detail-oriented with strong organizational skills to manage multiple tasks simultaneously
- Effective communication skills, both verbal and written
- Ability to work well under pressure in a fast-paced environment
- Experience in auto service management or sales is a plus
Join our team as a Service Writer and contribute to our commitment to providing top-notch service to our customers. We offer competitive pay, opportunities for career advancement, and a supportive work environment.
Note: This job description is intended to provide a general overview of the position. It is not exhaustive or all-inclusive. Other duties may be assigned as needed to meet the business needs.
Job Type: Full-time
Pay: $15.00 - $18.00 per hour
Expected hours: 40 per week
Benefits:
- 401(k)
- 401(k) matching
- Dental insurance
- Employee discount
- Health insurance
- Life insurance
- Paid time off
- Professional development assistance
- Vision insurance
Day range:
- Monday to Friday
Shift:
- 8 hour shift
Ability to Relocate:
- Searcy, AR: Relocate before starting work (Required)
Work Location: In person
Salary : $15 - $18