Case Coordinator

The Role:

Torticity is looking for a Case Coordinator with experience in business operations and knowledge of the mass tort industry. In this role, the Case Coordinator will be responsible for performing functions related to medical record retrieval, medical record review, and case management. The ideal candidate for this role will be highly motivated, have the ability to multitask, have leadership experience, and be comfortable with disrupting the status-quo while maintaining a strict HIPAA compliant environment.

Specific Responsibilities Include:

· Proactively own and manage robust case load effectively to meet internal stakeholder and external partner deadlines

· Frequent inbound and outbound communication (via phone, email) with claimants and medical facilities to expedite and ensure accurate and timely case progression

· Initiate and monitor the medical record retrieval process by tracking the progress of open requests, resolving issues, and processing documents to prepare for medical record review

· Ensure case documentation is standardized and following appropriate protocols for each campaign

· Continually evaluate established processes and procedures and offer suggestions for change and/or improvement including medical record forms

· Assist Operations Manager with case load audits and reporting for existing and new campaigns

· Negotiate terms of invoices received from medical record facilities, process as appropriate or escalate for approval and payment if needed

· Partner with relevant internal teams to provide timely updates and feedback to law firm clients

· Ensure case documentation is standardized and following appropriate protocols for each campaign

Experience/Skills:

• Minimum of 2 years operations experience

• Working knowledge of electronic health records (EHR) and HITECH and will be able to suggest and implement efficiencies and improvements while keeping updated on industry best practices a plus

• Owns strategy for medical record retrieval using cutting edge technology and efficient processes

• Utilize reporting, metrics, and KPI’s to track and develop process changes.

• Highly self-motivated with the ability to multi-task and prioritize a large caseload

• High level of empathy, compassion and patience to help guide claimants through difficult conversations and unfamiliar processes

• Ability to work on complex projects utilizing sound judgement and decision making skills with minimal guidance

• Excellent interpersonal, customer service, verbal and written communication, and problem-solving skills

• Knowledge of law firm, healthcare, and corporate operations workflow processes preferred

• Prior experience with mass tort, patient medical records, including medical device and pharmaceutical terminology is preferred

• Maintain a confidential, HIPAA compliant environment

• Proficiency with Microsoft office tools

• Ability to work independently and in a team environment

• Demonstrates a high level of professionalism with confidential and sensitive information

• Acute attention to detail

• Must be available to travel on occasion and come into the office (if local in South Florida)

• Knowledge of Spanish language is a plus

• Bachelor's Degree preferred

About Us:

Torticity is a growing technology-enabled provider of outsourced services for the legal industry, focused on the large and growing mass tort sector. Our Company offers a full spectrum of services designed to meet our customers’ needs and streamline their success. Our committed team strives to help those who have suffered injuries to receive fair and equitable compensation for their damages. Our team is a compassionate, diverse, group of people who are incredibly engaged and focused on our mission.

The Company offers a competitive benefits package plus a flexible PTO plan to our employees. We have a great work environment (both remote and in-person) in a fast-paced industry. We are seeking an individual who is willing and able to be flexible and take on various roles to help move the business forward.

Torticity is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability status, age, or any other status protected by law.

Job Type: Full-time

Job Type: Full-time

Benefits:

• 401(k)
• Dental insurance
• Health insurance
• Paid time off
• Vision insurance

Schedule:

• Monday to Friday

Experience:

• Microsoft Office: 3 years (Preferred)
• Medical records: 3 years (Required)
• Customer service: 3 years (Required)

Work Location: Remote