Service Technician

Description

ARE YOU LOOKING FOR A PLACE TO BUILD A CAREER?

TOTAL Industries is a great place to call home. As a Service Technician, you’ll perform the diagnoses and repair of mechanical, electronic, gas/diesel and hydraulic material handling equipment while ensuring all repairs address the problem and not the symptom. You’ll also be expected to identify additional safety, mechanical and other items in need of repair when working on the equipment.

WHAT IS THE JOB OF A SERVICE TECHNICIAN?

Since we hire service technicians based on level of experience (I, II, III, Journeyman), you may come in as a Shop Technician, reporting to a branch location every day with an assigned bay, or as a Road Technician where you start in our Shop then progress to an assigned territory based on your learning plan and experience, or as a Fleet Technician, where you are dedicated to a large customer with one or a few locations.

Your day-to-day activities will be determined by your Service Advisor, who will assign you jobs like performing periodic, routine maintenance services, safety inspections and simple repairs on lift trucks and other industrial equipment. We’ll expect you to perform those safely and efficiently of course. Also, we expect you to have good written, verbal, and organizational skills and the ability to develop and maintain good working relationships with customers and your colleagues. You’ll be on the top of our list if you also live within a 30-mile radius of the territory listed on this job posting.

WHAT ARE THE BENEFITS?

As a service tech, you’ll become a union member with Automotive Industries. There are several benefits you’ll get because of this. Depending on your location, the company will pay 90-100% of healthcare benefits for you and your family, including:

• Anthem Blue Cross or Kaiser PPO
• Delta Dental plus orthodontics
• VSP Vision plus prescription safety lenses
• Life Insurance and Burial benefits
• Supplemental short-term disability income
  
  

We're Also Proud To Offer

• A guaranteed 40 Hour work week
• Auto-enrollment in the Union Pension and access to a 401K
• Employee Assistance Program (EAP) through Uprise
• Annual reimbursement for work boots
  
  

HOW MUCH DOES A SERVICE TECHNICIAN MAKE?

The hourly rate for this position ranges from $24.45 to $44.50. The specific rate offered will be determined by relevant work experience, education and assigned location. In addition, you’ll be eligible for a pay increase every 6 months, upon completion of training and demonstration of skills as you make your way to journeyman status.

Requirements

WHAT SKILLS AND EXPERIENCE DO I NEED TO BE A SERVICE TECHNICIAN?

Required

• 5 years of experience as a Forklift Mechanic/Technician
• Minimum Toyota Certified classification
• High School diploma or equivalent
• Excellent written and verbal English communication skills
• Ability to work safely under pressure, take general directions and use good judgement when working independently
• Ability to work both independently and collaboratively
• Ability to shift priorities and manage multiple tasks in a fast-paced environment
• Ability to act in a way that is consistent with our values
• Basic knowledge of computer and ability to type information and take photos with a mobile device
• Ability to drive a motor vehicle and other industrial equipment if necessary to travel to customer site(s) and test equipment
• Clear Background, Drug screen and DMV report
  
  

Desired

• ASE certifications
• Master Certified Technician (non-Toyota considered)
• Technical school certificate of completion
  
  

WHAT ELSE SHOULD I KNOW?

Physical Requirements

• Approximately 80% is spent bending, squatting, standing, or moving about the work area
• Approximately 15% could be spent driving to and from customer sites and/or forklift equipment
• Approximately 5% is spent seated at a desk, working on the telephone or at a computer terminal
• Operation of foot controls or repetitive foot movement required for driving equipment including forklift and motor vehicle
• Ability to lift 50 pounds without assistance and 100 pounds with assistance from others or utilizing a lifting device
  
  

Please note that this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time.

The policy of RJMS Corporation is to hire, train, and promote all persons in all job groups in accordance with law, without regard to race, color, religion, sex, sexual orientation, age, marital or military status, national origin, gender identity, the presence of any sensory, mental, or physical disability, genetic information, or any other status or characteristic protected by local, state, or federal law.

STILL LOOKING FOR MORE DETAILS?

Equipment Repair and Maintenance

• Troubleshoot, repair, and maintain mechanical, electronic, gas/diesel and hydraulic systems on new, used and/or rental Industrial Forklifts, Aerial equipment, industrial cleaning equipment and utility vehicles/ golf carts to name a few
• Test equipment after repair or assembly to ensure proper performance and compliance with manufacturers' specifications
• Determine if additional parts are needed to complete the repair or as a follow-up to preventive maintenance service and order necessary parts
• Add any additional repair work and time to the work order before closing
• Complete work orders daily, to maintain a clean “Work in Progress” report
• Return warranty parts within 48hrs of warranty repair. Ensure parts are tagged and labeled for accurate identification
• Notify customer to “Red Tag” equipment if it is not safe to use. Advise Customer of the safety issue(s) and obtain signature as acknowledgement that they are aware of safety issue(s). Notify Service Advisor
• Complete Pre-Delivery Inspections on new equipment as assigned
  
  

Customer Service

• Check and review work order for clarity, detail, and completeness prior to presenting to the customer for signature
• Ensure customer understands what was done and what is next for every job, communicating in person, via text or email per customer preference/agreement
  
  

General Duties

• Regularly use personal protective equipment in the performance of each job
• Tracks parts inventory in service vehicle. Re-order parts as needed to keep vehicle stocked
• Keep van or assigned shop bay clean, organized, and ASEC compliant always
• If assigned a company vehicle, proactively stay on top of vehicle maintenance items including cracked windshields, worn tires, brakes, etc.
• Stay updated on current Toyota product(s) via on-line training, and any other information/ materials provided
• Attend all regularly scheduled service and safety meetings and complete assigned safety training on time
• Drive in accordance with established DMV and TOTAL INDUSTRIES driving rules and regulations, always being courteous
• Follow environmental and safety regulations, immediately reporting potential hazards that may cause injury to your supervisor
• Follow written policies and procedures in the company IIPP Program and Employee Handbook
• Willingly accept other duties, responsibilities and/or special projects as directed by management
  
  

Click here to learn more about becoming a Forklift Mechanic