DB2 Technical Support

Join Our Talent Community Global Payments Inc. (NYSE: GPN) is a leading pure play payments technology company delivering innovative software and services to our customers globally. Our technologies, services and employee expertise enable us to provide a broad range of solutions that allow our customers to operate their businesses more efficiently across a variety of channels around the world. Headquartered in Georgia with nearly 24,000 employees worldwide, Global Payments is a member of the S&P 500 with worldwide reach spanning over 100 countries throughout North America, Europe, Asia Pacific and Latin America. For more information, visit www.globalpaymentsinc.com and follow Global Payments on Twitter (@globalpayinc), LinkedIn and Facebook. Every day, Global Payments makes it possible for millions of people to move money between buyers and sellers using our payments solutions for credit, debit, prepaid and merchant services. Our worldwide team helps over 3 million companies, more than 1,300 financial institutions and over 600 million cardholders grow with confidence and achieve amazing results. We are driven by our passion for success and we are proud to deliver best-in-class payment technology and software solutions. Join our dynamic team and make your mark on the payments technology landscape of tomorrow. Summary of This Role Designs, develops, installs, configures, and maintains enterprise operating and infrastructure systems (e.g. OS upgrades and patches, database management systems, application integration & communications, storage, etc.) as well as installed third-party systems components to ensure reliability in accordance with user needs and technical specifications while meeting defined service level agreements. Recognizes and troubleshoots problems with hardware and operating systems and assigned third-party software running on an IBM Mainframe or HP NonStop system. Establishes and documents standards and procedures (including disaster recovery procedures) for management review. Communicates with and provides reporting and technical support to system users and clients. What Part Will You Play? Monitors NonStop/Mainframe operating system (OS), firmware, and Independent Software Vendor's (ISV) product upgrade packages requiring installation. Leads research of upgrade packages and oversees general reviews of new software applications for applicability and impact to NonStop systems, Mainframe environments, and third-party software from various ISVs while considering risk of the install as compared to the risk of delay. Recommends to management an accept/reject decision of new product requests along with providing findings and basis for decision. Defines scope, definitions of the project, product configuration, and proposes complex update schedule throughout all environments that best coincides with ongoing projects, other updates, and release schedules to provide necessary testing and certification of each while minimizing risks and meeting Service Level Agreements (SLAs). Leads upgrades as well as other larger, complex projects. Peer reviews work of other Leads or Technical Analysts as well as lower level System Administrators. Assumes leadership role for on-call responsibilities. Displays a thorough knowledge of systems in general, beyond assigned areas of expertise. Participates in company and Division training programs. Conducts reviews of message/transaction and data migration processes and evaluations of various communication channels to make environment and capacity management decisions that improve performance and/or resolve communication issues. Directs lower level System Administrators on resulting changes necessary to update. Builds new communication channels when determined through interactions with the client (external and internal) and vendors. Defines strategy and rules. Defines core set of system datasets to support Database Management Systems (DBMS). Sets up new clients database blueprints. Builds start tasks within an environment for various databases and related log files. Works with internal and external clients on connectivity and response time issues. Develops disaster recovery procedures including documentation to rebuild NonStop/Mainframe systems within defined rebuild times. Identifies highly complex intricacies in procedures that could impact recovery efforts. Develops requirements to maintain all changes for redundant systems to ensure live backups are always up to date. Leads disaster recovery efforts during testing, training, and actual outages. Projects out longer term capacity levels in order to ensure we meet SLAs by meeting with Finance on account growth projections by client. Works with operations to help balance the loads based on direction from lower level system administrators. Evaluates missed SLAs for root cause analysis, as needed. Makes recommendations for modifications of infrastructure and/or increased capacity. What Are We Looking For in This Role? Minimum Qualifications Bachelor's Degree Relevant Experience or Degree in: Major in Computer Science preferred, other majors considered. Willing to accept additional experience in lieu of a degree. Typically Minimum 6 Years Relevant Exp Experience in system administration within a highly available enterprise environment or related experience. Preferred Qualifications Typically Minimum 6 Years Relevant Exp Global Payments administration experience in a highly available enterprise environment is strongly preferred OR a minimum of 8 years external experience in system administration within a highly available enterprise environment or related experience.. What Are Our Desired Skills and Capabilities? Skills / Knowledge - Having wide-ranging experience, uses professional concepts and company objectives to resolve complex issues in creative and effective ways. Some barriers to entry exist at this level (e.g., dept./peer review). Job Complexity - Works on complex issues where analysis of situations or data requires an in-depth evaluation of variable factors. Exercises judgment in selecting methods, techniques and evaluation criteria for obtaining results. Networks with key contacts outside own area of expertise. Supervision - Determines methods and procedures on new assignments and may coordinate activities of other personnel (Team Lead). Operating Systems Knowledge (Mainframe Skills) - z/OS, z/VM, TSO/ISPF, ISMF, JCL, SMP/E, Catalogs, CA1, DFSMS, DFHSM, DFDSS, REXX, Utilities Operating Systems Knowledge (HP NonStop Skills) - CA Unicenter, Guardian OS Basics, IBM Connect-Direct (NDM), MediaCom, FUP, TACL, Pathway, SCF, EMS, Spooler, TEDIT, Expand, SQL, OVNM, OSS, SafeGuard, VTS, Prognosis, Oracle Extractor Replicator, MQ, Measure, ServerNet, CLIM, TCP/IP, DSMSCM, NonStop SSL, TMF, ACS General Business Knowledge - A broad expertise of the payments industry and the services that Global Payments provides. Detailed understanding of Global Payments' enterprise infrastructure systems and all other Global Payments' services and how they work together to provide industry leading payment solutions Global Payments Inc. is an equal opportunity employer. Global Payments provides equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, sex (including pregnancy), national origin, ancestry, age, marital status, sexual orientation, gender identity or expression, disability, veteran status, genetic information or any other basis protected by law. Those applicants requiring reasonable accommodation to the application and/or interview process should notify a representative of the Human Resources Department.