Support Services Coordinator

The Town of North Andover is accepting applications for the position of:

Support Services Coordinator

Youth & Recreation Services Department

*Anticipated Starting Salary: $57,344

Full-time with excellent benefits

*Candidates’ qualifications, experience, and issues of internal equity will be considered

Candidates are REQUIRED to submit a completed Town of North Andover Employment Application along with a resume and cover letter by email to: jobs@northandoverma.gov. The Employment Application is available on the Town’s website here.* Applications will be reviewed on a rolling basis.*

GENERAL DUTIES

This position is responsible for assisting individuals and families with referral services, providing family advocacy along with crisis intervention, and monitoring the progress of “at-risk” youth.

ESSENTIAL DUTIES AND RESPONSIBILITIES

An employee in this position may be called upon to do any or all of the following essential functions. These examples do not include all of the duties which the employee may be expected to perform. To perform this job successfully, an individual must be able to perform each essential function to satisfaction.

• Coordinates a variety of Youth & Recreation support groups (i.e. Girls’ Program, Mentor Volunteer Program, etc.).
• Provides assistance to individuals and families through information and referrals.
• Assists and coordinates with representatives of the North Andover School Department relative to youth case management.
• Monitors the progress of “at-risk” youth by coordinating their participation in appropriate Youth & Recreation services.
• Acts as a youth advocate in a variety of forums.
• Assists with the Holiday Giving Program.
• Supervises the Youth & Recreation part-time staff.
• Provides effective and efficient customer service and promotes and maintains responsive community relations.
• Follows safe work practices.

QUALIFICATIONS

Education and Experience Guidelines

Graduation from an accredited college or university with a Bachelor’s Degree, supplemented by one (1) to three (3) years of experience in Recreation Management, Youth Services, Social Work or any equivalent combination of training and experience which provides the following knowledge, ability and skills:

Knowledge of:

• Department policies and procedures.
• Community youth needs and available counseling services.
• Recreation programs and recreation management.
• Effective processes to engage youth in the community.
• The use of standard office equipment including computers and relevant software programs.

Ability to:

• Effectively promote the use of youth recreation facilities.
• Multi-task and prioritize work.
• Maintain confidentiality.
• Establish and maintain effective working relationships with supervisors, coworkers, residents, School Department employees at all levels and members of the general public.
• Exercise good judgment.

Skill in:

• Facilitating groups.
• Information and referrals.
• Crisis intervention.
• Scheduling and managing the effective use of programs.
• Oral and written communications.
• Preparing reports and making presentations.
• Customer service, problem solving, and troubleshooting.

PHYSICAL REQUIREMENTS

The physical demands listed are representative of those that must be met by the employee to successfully perform the essential functions of this job. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions of the job.

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Work is performed mostly in an office setting; hand-eye coordination is necessary to operate computers and various pieces of office equipment. Specific vision abilities required by this job include close vision and the ability to adjust focus.
• While performing the duties of this job, the employee is frequently required to sit, stand, walk, talk and hear; use hands and fingers to handle, feel, or operate objects, tools, or controls and reach with hands and arms.
• The employee is occasionally required to climb, balance, stoop, kneel, or bend.
• The employee is occasionally exposed to adverse weather conditions including extreme heat, cold, wetness and humidity; and to other unpleasant conditions such as dim lighting, dust, odors, and noise.
• The employee must occasionally lift and/or move up to 30 pounds.

SUPERVISION

Supervision Received: Director of Youth and Recreation Services

Supervision Exercised: Part-Time Employees

SELECTION GUIDELINES:

Formal application, rating of education and experience; oral interview; reference check; and job-related tests may be required.

The duties listed above are intended only as illustrations of the various types of work that may be performed. The omission of specific statements of duties does not exclude them from the position if the work is similar, related or a logical assignment to the position.

The job description does not constitute an employment agreement between the employer and employee and is subject to change by the employer as the needs of the employer and requirements of the job change.

APPLICATION PROCESS

All applicants are required to submit a completed Town of North Andover employment application along with a resume and cover letter to: jobs@northandoverma.gov, or by mail or hand delivery to Human Resources Department, Town of North Andover, 120 Main Street, North Andover, MA 01845. Resumes may be attached to the employment application but may not serve as a substitute for completing the required employment application. The Employment Application may be obtained on the Town’s website https://www.northandoverma.gov/human-resources/pages/employment-opportunities,or by visiting the Human Resources Department, or by calling (978) 688-9526.

Applicants will be required to undergo CORI screening.

Applications will be reviewed on a rolling basis.

Individuals who need accommodations in order to participate in this process should contact the Human Resources Department at (978) 688-9526.

Questions regarding this hiring process should be addressed to: Human Resources Department, Town of North Andover, 120 Main Street, North Andover, MA 01845, (978) 688-9526

Job Type: Full-time

Pay: From $57,344.00 per year

Benefits:

• Dental insurance
• Flexible spending account
• Health insurance
• Paid time off
• Retirement plan

Schedule:

• Day shift
• Monday to Friday

Ability to commute/relocate:

• North Andover, MA: Reliably commute or planning to relocate before starting work (Required)

Work Location: In person

Salary : $57,344 - $-1