Global ITSM Product Owner

Who we’re looking for

Toyota’s Information Technology Experiences Department is looking for a passionate and highly motivated Information Technology Service Management (ITSM) Product Owner. The Global ITSM Product Owner will lead a global team to standardize ITSM processes & consolidate ServiceNow instances to deliver a consistent world class experience to users of Global IT Services. Toyota is currently embarking on a journey to become a more nimble and truly global organization. This transformation requires a large innovative effort involving stakeholders from several different companies with currently independent ITSM practices. The Global ITSM Product Owner will collaborate with key stakeholders from other regions to understand their requirements. The Global ITSM Product Owner will ensure quality and drive the development, utilization, and enhancement of ITSM processes. These processes focus on ITSM best practices including Incident Management, Problem Management, Change Management & Knowledge Management. The Global ITSM Product Owner will coordinate their efforts with peer product owners responsible for Service Catalog, Configuration Management Database (CMDB), and the ServiceNow platform. Working with the Platform team, the ITSM Product Owner will establish and maintain the integrations necessary to deliver world class ITSM tools. This role will have overall responsibility for the team’s deliverables, including scope, cost, schedule, and quality. The ideal candidate will be a collaborative leader, process-driven, strategic thinker with strong organizational skills and excellent communication skills.

What you’ll be doing

• Collaborates with ITSM Global Process Owners, and other key stakeholders to drive ITSM best practices and process standardization

• Supports the team in creating sprint goals and longer-range objectives

• Prioritizes work in the team's backlog

• Refine user stories with the team to deliver features and enablers

• Continually ensure that the team's backlog priorities are aligned with the global strategy

• Promotes product innovation through engagement with vendors to identify new capabilities

• Is in constant communication with stakeholders concerning the status of in-progress work and preparation for upcoming work

What you bring

• A bachelor’s degree in Computer Science, Business Administration, Management Information Systems or related discipline, or equivalent work experience

• Experience using ServiceNow for ITSM

• ITIL v4 Certification

• Experience in process definition and governance

• Practical experience working in complex organizations

• Experience using verbal and written communication skills with the ability to create and present concepts and recommendations to all levels of management

• Experience creating and implementing mid to long term strategies

• Experience identifying and implementing innovative solutions to meet challenges together with the team

Added bonus if you have

• Experience in global standardization and or ITSM Process/ServiceNow instance consolidation

• Experience managing large scale (>$1M) projects with experience implementing IS solutions for multiple divisions simultaneously (program management)

• Experience in supporting solution deployments and releases

• Demonstrated knowledge of the change management activities that are required following a release

What we’ll bring

During your interview process, our team can fill you in on all the details of our industry-leading benefits and career development opportunities. A few highlights include:

• A work environment built on teamwork, flexibility and respect

• Professional growth and development programs to help advance your career, as well as tuition reimbursement

• Vehicle purchase & lease programs

• Comprehensive health care and wellness plans for your entire family

• Flextime and virtual work options (if applicable)

• Toyota 401(k) Savings Plan featuring a company match, as well as an annual retirement contribution from Toyota regardless of whether you contribute

• Paid holidays and paid time off

• Referral services related to prenatal services, adoption, child care, schools and more

• Flexible spending accounts

• Relocation assistance (if applicable)

To save time applying, Toyota does not offer sponsorship of job applicants for employment-based visas or any other work authorization for this position at this time.

Belonging at Toyota

Our success begins and ends with our people. We embrace diverse perspectives and value unique human experiences. Respect for all is our North Star. Toyota is proud to have 10 different Business Partnering Groups across 100 different North American chapter locations that support team members’ efforts to dream, do and grow without questioning that they belong. As a company that has been one of DiversityInc’s Top 50 Companies for Diversity and a member of The Billion Dollar Roundtable supporting minority and woman-owned suppliers for over 10 years, we are proud to be an equal opportunity employer that celebrates the diversity of the communities where we live and do business.

Applicants for our positions are considered without regard to race, ethnicity, national origin, sex, sexual orientation, gender identity or expression, age, disability, religion, military or veteran status, or any other characteristics protected by law.

Have a question or need assistance with your application? Check out the How to Apply section of our_ _careers page on Toyota.com or send an email to TalentLinkAdmin@toyota.com.