What are the responsibilities and job description for the Community Coordinator position at Trü Frü?
Who are we?
Established in 2017, trü frü changed the way America snacks forever. trü frü is a Utah-based company that rapidly ascended the “permissible indulgence” space by innovating a “better-for-you” 100% real fruit immersed in premium chocolate indulgence to retail outlets nationwide. Winning consecutive most innovative product awards at Sweets & Snacks in 2019, 2021, 2022, and 2023 while climbing the snack industry velocity charts at an astounding growth rate, trü frü joined the Mars family of brands in February 2023. We are on an exciting mission to build a fruit forward snacking legacy around an incredible product line with trüly remarkable people to create something special for generations to come!
What You'll Do
As a Tru Fru Community Coordinator, you will be responsible for engaging with our active community across our social media channels by responding to their questions and engaging with their content. The ideal candidate will be able to communicate as the mouthpiece of Tru Fru, providing them with top-notch service and support. This role involves addressing inquiries, resolving issues, and ensuring a positive customer experience.
Responsibilities
1-2 years in customer service or community management
REPORTS TO: Director of Marketing Communications
Certain states and localities require employers to post a reasonable estimate of salary range. Actual salary will be based on a variety of factors, including location, experience, skill set, performance, licensure and certification, and business needs. The range for this position in other geographic locations may differ.
What Trü Frü Offers
At Trü Frü we are committed to an inclusive workplace where diversity in all its forms is championed. TRÜ FRÜ is proud to be an equal opportunity workplace and we are an affirmative action employer. We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or Veteran status. We also consider qualified applicants with criminal histories, consistent with legal requirements. If you require special accommodation, please let us know.
Established in 2017, trü frü changed the way America snacks forever. trü frü is a Utah-based company that rapidly ascended the “permissible indulgence” space by innovating a “better-for-you” 100% real fruit immersed in premium chocolate indulgence to retail outlets nationwide. Winning consecutive most innovative product awards at Sweets & Snacks in 2019, 2021, 2022, and 2023 while climbing the snack industry velocity charts at an astounding growth rate, trü frü joined the Mars family of brands in February 2023. We are on an exciting mission to build a fruit forward snacking legacy around an incredible product line with trüly remarkable people to create something special for generations to come!
What You'll Do
As a Tru Fru Community Coordinator, you will be responsible for engaging with our active community across our social media channels by responding to their questions and engaging with their content. The ideal candidate will be able to communicate as the mouthpiece of Tru Fru, providing them with top-notch service and support. This role involves addressing inquiries, resolving issues, and ensuring a positive customer experience.
Responsibilities
- Cultivate and maintain customer relationships through all social media channels
- Respond to DMs with a clear brand voice
- Engage authentically with followers
- Identify and engage with key community members and influencers
- Find opportunities for community growth and engagement
- Curate user-generated content and leverage it for brand storytelling
- Ability to build and maintain relationships
- Works effectively within a TEAM
- Excellent verbal and written communication skills
- Excellent interpersonal and customer service skills
- Excellent organizational skills and attention to detail
- Ability to function well in a high-paced work environment
- Computer literate
- Microsoft programs knowledge (outlook, Excel, Word)
- Good time management skills
- Organized
- A self-starter
- A team-player
- Highly attentive to detail and quality
- A people lover
1-2 years in customer service or community management
REPORTS TO: Director of Marketing Communications
Certain states and localities require employers to post a reasonable estimate of salary range. Actual salary will be based on a variety of factors, including location, experience, skill set, performance, licensure and certification, and business needs. The range for this position in other geographic locations may differ.
What Trü Frü Offers
- Competitive compensation package
- Competitive Paid Time Off
- Health, dental & vision insurance, with options to fit you & your family’s needs
- Casual office dress code. Feel free to wear your TRÜ FRÜ gear
- A dynamic, ambitious, fun and TRÜ FRÜ work environment
- The opportunity and responsibility to be TRÜ FRÜ everyday
At Trü Frü we are committed to an inclusive workplace where diversity in all its forms is championed. TRÜ FRÜ is proud to be an equal opportunity workplace and we are an affirmative action employer. We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or Veteran status. We also consider qualified applicants with criminal histories, consistent with legal requirements. If you require special accommodation, please let us know.
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