Overview:
More than a Place to Work.
- As a Help Desk Team Member at Tractor Supply Company, you will be part of a dynamic team that offers Legendary Customer Service every day.
- Y ou will professionally and courteously assist our stores and District Managers by providing first level support to our Team Member s for store questions and/or issues.
- The Help Desk is an excellent opportunity to work with many different departments, build relationships with fellow T eam M embers, and learn a different view of our company .
Your Incredible Career Starts / Continues here.
- As an incoming Team Member, we are here to support you a nd your career goals at TSC .
- If you are a current TSC Store Team Member, w e are here to support your continued career development as you look to grow into the Store Support Center
- We celebrate your hard work each day, and we value your long-term development. We thrive on open communication, so tell us what you need, and we will be there for you.
Schedule:
- Our schedule operates on a rotation that requires Saturday and Sunday shifts every other weekend.
- You will be schedule d for a 40-hour work week. Schedules are published in advance so that you know your schedule for the near future.
Hours of Operations:
You'd be scheduled for a 40-hr. work week within these hours:
Monday-Saturday: 6 :00 am - 11 pm
Sunday: 7:00 am - 10 :00 pm
Compensation and Benefits Highlights:
- You will also have access to benefits that support your physical, emotional, and financial wellbeing, including but not limited to tuition reimbursement, paid parental leave, and mental health resources.
Flexible Onsite / Work from Home Options:
- Team Members will have the opportunity to work a hybrid of some shifts from home and some onsite at our Brentwood, TN corporate office.
Responsibilities:
Primary Duties:
- Answering and logging all Store communication received by phone, email, or Help Desk Tickets (directly from store)
- Troubleshooting and resolving all POS/IT Software and Hardware issues
- Assigning issues to the appropriate Team as necessary
- Follows through with any research or additional contact to ensure complete resolution
- Monitoring Stores Network system and follow thru as needed
- Answering any operational or procedural questions
- Directs calls to the appropriate person or Team based on Tractor Supply's established "Who to Call"
- Routes all suggestions and ideas that relate to TSC to the appropriate persons
- Enters all calls into Service Now (the call log database)
Qualifications:
Below are the skills you should posses to excel as a Help Desk Team Member
- Great communication skills
- The ability to handle conflict positively
- The ability to work in a fast paced environment
- Demonstrated strong problem solving skills
- Be able to work varied hours; the Help Desk is open from 6 AM - 11 PM
- Be receptive to change
Any Store Team Member with 1 year of service in their role is eligible to apply for a Help Desk position. As a Help Desk Team Member you will receive training for all aspects of the position. Team Members are eligible for a relocation package*.
- To qualify for a relocation package you must add 50 miles to your current work commute.
Company Overview:
Tractor Supply Company (TSCO), the largest rural lifestyle retailer in the United States, is dedicated to enhancing our strong company culture built on our Team Members' commitment to our Mission and Values. With over 2,000 stores in 49 states and an innovative e-commerce platform, Tractor Supply ranks in the Fortune 300 with annual revenues of more than $12 billion and growing! Come grow your career with us as we serve those who live
"Life out Here"!
Click Here to See Why We are a Great Place to Work!
Tractor Supply Company offers a competitive Benefits package, including Medical, Dental, & Vision plans, to all Full-time Team Members as well as Part-time Team Members who are deemed eligible based on a minimum hours requirement. In addition, TSC offers access to other Benefits such as a Health Savings Account, Life Insurance, 401(k), and an Employee Stock Purchase Plan.