What are the responsibilities and job description for the Customer Service Representative position at Traffic Technology Services (TTS)?
Traffic Technology Services (TTS) is a technology company and information service provider for connected and automated vehicle applications. The core product, Personal Signal Assistant®, utilizes existing public infrastructure to receive traffic signal status states and predict signal switch times.
We are hiring a customer service representative to manage customer queries and complaints. You will also be asked to process orders, modifications, and escalate complaints across a number of communication channels. To do well in this role you need to be able to remain calm when customers are frustrated and have experience working with computers.
Customer Service Representative Responsibilities:
- Maintaining a positive, empathetic, and professional attitude toward customers at all times.
- Responding promptly to customer inquiries.
- Communicating with customers through various channels.
- Acknowledging and resolving customer complaints.
- Knowing our products inside and out so that you can answer questions.
- Processing orders, forms, applications, and requests.
- Keeping records of customer interactions, transactions, comments, and complaints.
- Communicating and coordinating with colleagues as necessary.
- Providing feedback on the efficiency of the customer service process.
- Managing a team of junior customer service representatives.
- Ensure customer satisfaction and provide professional customer support.
Customer Service Representative Requirements:
- High school diploma, general education degree, or equivalent.
- Ability to stay calm when customers are stressed or upset.
- Comfortable using computers.
- Experience working with customer support.
Benefits:
Health, Dental, Life and AD&D Insurance, Employee Wellness, and 401k plans. Paid Time Off and Holidays with Generous Company Discounts, Medical, Rx, and Wellness Benefits, Dental and Vision Plan Options, Short-term Disability, 401 Retirement Plan, Holiday Pay, $150 Sign up Bonus...
Job Type: Full-time
Pay: $48,476.09 - $89,928.19 per year
Benefits:
- 401(k)
- Dental insurance
- Flexible schedule
- Health insurance
- On-the-job training
- Paid time off
- Parental leave
- Vision insurance
- Work from home
Experience level:
- 1 year
Shift:
- Morning shift
Weekly day range:
- Monday to Friday
Work setting:
- Call center
- In-person
- Office
Ability to commute/relocate:
- Beaverton, OR 97006: Reliably commute or planning to relocate before starting work (Required)
Work Location: In person
Salary : $48,476 - $89,928