Employee advisor

At Trane Technologies

and through our businesses including Trane

and Thermo King

we create innovative climate solutions for buildings, homes, and transportation that challenge what’s possible for a sustainable world.

We're a team that dares to look at the world's challenges and see impactful possibilities. We believe in a better future when we uplift others and enable our people to thrive at work and at home. We boldly go.

If this sounds exciting to you, read on to learn more about who we are and what we believe in :

We uplift others we believe in providing an opportunity for all and building a culture that is diverse, inclusive, and respectful.

We lift each other up and care about the success and well-being of others.

We make an impact we believe that what we do has the potential to change the world. We succeed together by striving daily to create a lasting, positive impact on the planet.

We thrive at work and at home we are supported by meaningful benefits, compensation, learning and development solutions, and opportunities for rewarding careers.

We are firmly committed to the well-being and safety of our people.

This position is eligible for a Hybrid work schedule (3 or more days on-site a week) and will be based out of our Davidson, NC location OR Remote.

As an HR Solutions Customer Service Representative, you will be the frontline support role for Trane Technologies' HR Solutions Center.

The Employee Contact Center is the primary helpline to Pension, 401K, Health & Welfare, and Payroll departments. We handle inquiries from current Trane Technologies employees as well as the company retirees.

As an HR Solutions Customer Service Representative, you will be responsible for assisting the Trane Technologies Employee (Active / Retired) population.

What you will do :

• Be able to provide assistance for 35 customers per day (or more depending on seasonal volumes)
• Provide accurate, up-to-date information pertaining to Health & Welfare Benefits, Payroll, Pension / 401k, Health Progress, Rebate, and Corporate Card Services
• Identify and resolve issues pertaining to Trane Technologies policy / eligibility guidelines
• Perform needed analysis; conducting required research and provide resolution to bring closure to customer issues, during the First Call if possible
• Validate Section 2 of I-9’s for New Hires joining Trane Technologies
• Follow up with customer issues in order to guarantee prompt resolution
• Ability to multi task and prioritize in a fast-paced environment
• Customer Focus / Quality oriented and results driven skills required
• Excellent communication, with analytical and decision making skills
• Document each call accurately with customer ticketing system
• Instill trust and confidence while working with customers to overcome challenges.
• Must be available to work flexible full-time hours depending on assigned shift; shifts range from 7am-7pm EST, Monday-Friday

What we expect of you :

• High School diploma : Associate degree or College Degree preferred.
• 1-2 years call center / customer care or other related customer contact experience preferred.
• Computer proficiency required (Word, Excel, Outlook)
• Inbound / Outbound Contact Center call handling (Phone Soft Skills)

Ideally, you would also be familiar with one or more of the following :

• Change Acceleration : Must be champions of change in effort to support changing initiatives and process improvements.
• Collaboration : Facilitates partnerships across teams and organizations that add value to the business. Builds and sustains an effective team environment.

Uses customer feedback to establish and improve processes and systems. Manages the escalation of issues and opportunities with the appropriate key stakeholders.

Drive for Results : Effectively and efficiently manages resources, processes, projects and systems. Acts with a sense of urgency and produces results.

Ensure effective delivery, implementation and execution of HR services / processes regionally.

• Must have ability to work as part of a team
• Must be able to be self-directed as needed
• Must be detail oriented with a strong commitment to quality assurance
• Must be able to manage time, work under pressure and deliver customer satisfaction
• Strong verbal and writing communication skills

Base Compensation Range is $40,000 to $55,000

Disclaimer : This base salary range is based on US national averages. Actual base pay could be a result of seniority, merit, geographic location where the work is performed

We offer competitive compensation and comprehensive benefits and programs. We are an equal opportunity employer; all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, pregnancy, age, marital status, disability, status as a protected veteran, or any legally protected status.

Last updated : 2024-03-26

Salary : $40,000 - $55,000