What are the responsibilities and job description for the Supply Commercial Ind. Support Leader position at Trane Technologies?
At Trane TechnologiesTM and through our businesses including Trane® and Thermo King®, we create innovative climate solutions for buildings, homes, and transportation that challenge what’s possible for a sustainable world. We're a team that dares to look at the world's challenges and see impactful possibilities. We believe in a better future when we uplift others and enable our people to thrive at work and at home. We boldly go.
What’s in it for you: Be a part of our mission! As a world leader in creating comfortable, sustainable, and efficient environments, it’s our responsibility to put the planet first. For us at Trane Technologies, sustainability is not just how we do business—it is our business. Do you dare to look at the world's challenges and see impactful possibilities? Do you want to contribute to making a better future? If the answer is yes, we invite you to consider joining us in boldly challenging what’s possible for a sustainable world.
The Supply Commercial Independent Support Leader will be instrumental in supporting our Commercial Independents by facilitating a smoother customer experience and addressing their unique needs. This role will focus on building strong relationships with our channel partners, ensuring they have the tools, resources, and support necessary to succeed in the competitive HVAC market.
Thrive at work and at home:
Benefits kick in on DAY ONE for you and your family, including health insurance and holistic wellness programs that include generous incentives – WE DARE TO CARE!
Family building benefits include fertility coverage and adoption/surrogacy assistance.
401K match up to 6%, plus an additional 2% core contribution = up to 8% company contribution.
Paid time off, including in support of volunteer and parental leave needs.
Educational and training opportunities through company programs along with tuition assistance and student debt support.
Learn more about our benefits here!
Where is the work:
Virtual:
What you will do:
- Channel Partner Support: Serve as the primary point of contact for Commercial Independent franchises, addressing inquiries, resolving issues, and ensuring a seamless customer experience. Collaborate with channel partners to understand their specific needs and challenges, providing tailored solutions and support.
- Relationship Building: Develop and maintain strong, long-term relationships with channel partners, fostering trust and loyalty. Conduct regular meetings and check-ins with partners to assess satisfaction and identify opportunities for improvement.
- Resource Management: Ensure channel partners have access to the necessary resources, tools, and training to effectively support our products. Coordinate with internal teams to deliver customized training sessions, product demonstrations, and technical support.
- Order Support: Work closely with the ISC team to develop strategies and initiatives that enhance partner order process. Analyze order data and partner performance metrics to identify trends, opportunities, and areas for improvement.
- Communication and Coordination: Act as a liaison between channel partners and internal departments, ensuring clear and effective communication. Coordinate with marketing and product teams to provide partners with the latest product information, promotions, and marketing materials.
- Problem Solving and Issue Resolution: Proactively identify potential issues and implement solutions to prevent disruptions in partner operations. Address and resolve escalated partner concerns promptly and effectively.
What you will bring:
Each employee must have the ability to work in harmony with all members of the organization and display that ability on an ongoing, daily basis. To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
- Bachelor’s degree in Business, Sales, Marketing, or a related field or equivalent 5 years of experience in sales, account management, or customer support, preferably in the HVAC industry.
- Strong interpersonal and communication skills, with the ability to build and maintain relationships with diverse partners.
- Proven ability to analyze data, identify trends, and develop actionable insights.
- Excellent problem-solving skills and a proactive approach to addressing challenges.
- Ability to work independently and collaboratively in a fast-paced environment.
- Willingness to travel as needed to meet with channel partners.
LANGUAGE SKILLS
Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals. Ability to write routine reports and correspondence. Ability to speak effectively before groups of customers or employees of organization.
MATHEMATICAL SKILLS
Ability to calculate figures and amounts such as discounts, interest, commissions, proportions, percentages, area, circumference, and volume. Ability to apply concepts of basic algebra and geometry.
REASONING ABILITY
Ability to apply common sense understanding to carry out instructions furnished in written, oral, or diagram form. Ability to deal with problems involving several concrete variables in standardized situations.
CERTIFICATES, LICENSES, REGISTRATIONS
Valid Driver’s License
Proof of personal auto insurance
PHYSICAL DEMANDS
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
While performing the duties of this job, the employee is required to effectively communicate with others. The employee frequently is required to sit and reach with hands and arms. The employee is occasionally required to stand; walk; use hands to operate computer keyboard and telephone; climb or balance; and stoop, kneel, or crouch. The employee must regularly lift and/or move up to 10 pounds, frequently lift and/or move up to 25 pounds, and occasionally lift and/or move up to 50 pounds. Specific vision abilities required by this job include close vision, distance vision, depth perception, and ability to adjust focus.
The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
This position works in a variety of environments, from inside office to outdoors, mechanical/ equipment rooms, and industrial work environments. During visits to customer/job sites, the employee is occasionally required to climb and may be exposed to moving mechanical parts, extreme heat, and risk of electrical shock. The employee is to follow the Electrical Safety/Arc Flash requirements to eliminate exposure. The noise level in the work environment is usually moderate. Hearing protectors should be worn in environments over 85 DBA.
Compensation:
Base Pay Range: 75,000-115,000
Total compensation for this role will include a commission/incentive plan. Disclaimer: This base pay range is based on US national averages. Actual base pay could be a result of seniority, merit, geographic location where the work is performed
Equal Employment Opportunity:
We offer competitive compensation and comprehensive benefits and programs. We are an equal opportunity employer; all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, pregnancy, age, marital status, disability, status as a protected veteran, or any legally protected status.
