Senior Relationship Manager/Client Executive - NE, Mid-Atlantic

Job Family Account / Relationship Management Who We Are Transamerica has been helping people feel better about the future for more than 100 years. We provide investment, retirement, and life insurance solutions to more than 11 million customers throughout the U.S. But the way we see it, our responsibility goes beyond our clients’ accounts. We’re in the business of helping people live well and empowering them to create a better tomorrow through the financial and health-related habits they form today. We help people prepare by providing solutions that consider the whole picture. What We Do Transamerica is organized by lines of business (Life Insurance, Annuities, Mutual Funds, Retirement Plans, Employee Benefits, and Financial Assets), which are supported by Transamerica Corporate (Corporate Development; Finance; Internal Audit; Legislative, Regulatory & Policy; Office of the CEO; People, Places & Brand; Risk; and Technology). Job Description Summary Responsible for retirement plan asset retention and client satisfaction for assigned clients with 401(k) plans, DB or MEP plans. Handles relationship management through required client visits and proactive phone contact. Represents the company in retention situations and new sales, including formal presentations for the purpose of maintaining, retaining, and gathering retirement program assets to drive profitability and help participants achieve retirement readiness. Job Description Responsibilities Conduct required number of annual plan reviews, investment reviews and service meetings with clients and brokers. Bring consultative elements to relationships with the goal of enhancing client, advisor and TPA loyalty. Serve as the escalation point for resolution of non-routine issues related to service, including researching and identifying the root cause, designing a strategy to resolve issues and managing resources to resolution. Consult with clients and brokers on qualified plan design issues. Interpret and explain plan provisions to accomplish client goals. Forward requests for plan amendments through appropriate channels for processing. Adhere to process and documentation standards to minimize operational risk and loss. Interpret discrimination testing rules and results. Consult on solutions to failed testing. Drive cross sell opportunities to enhance individual client and enterprise profitability. Consult with clients and advisors on plan enhancements or upgrades including conversion of older investment contracts to newer products. Submit conversion approval requests. Analyze client's current service agreement and investment contract to the provisions under the proposed conversion. Submit a client conversion application for processing. Keep clients and advisors apprised of product and service enhancements, including changes in investment options. Train clients on company processes, procedures and resources, including all systems/technology for participants and plan sponsors. Consult with clients on plan termination issues. Submit plan termination requests for processing. Consult on participant communications strategy and options with clients and advisors. Schedule workshops and facilitate fulfillment of enrollment materials. Report back to clients and advisors on success of strategies and programs. Consult with clients and advisors on plan options in advance or following a corporate action, such as a company merger or acquisition. Assist the Sales team with finals presentations, acting as the subject matter expert on topics such as the company service model, installation process, ongoing administration, plan design, communications programs and procedures Contribute to and participate in department and organization-wide projects designed to enhance service, improve internal training, and improve client satisfaction and retention. Qualifications Bachelor’s degree in a business related field or equivalent education/experience. Five years of retirement industry or similar experience. FINRA Series 6 and 63 licenses, or obtain within six months. Thorough understanding of ERISA and retirement industry trends. Advanced knowledge of retirement programs and subject matter expertise in plan management, including, but not limited to technical, compliance, administration, investment, and participant solutions. Proficiency using MS Office (Word, Excel, PowerPoint). Preferred Qualifications Advanced skills in MS Word, Excel and PowerPoint. Working Conditions Non-commuting Remote Frequent travel (50%) #LI-Remote What We Offer We offer a comprehensive benefits package designed to support both the personal and financial well-being of our employees. Compensation Benefits Competitive Pay Bonus for Eligible Employees Benefits Package Pension Plan 401k Match Employee Stock Purchase Plan Tuition Reimbursement Disability Insurance Stock Purchase Plan Employee Discounts Career Training & Development Opportunities Health and Work/Life Balance Benefits Paid Time Off Paid Holidays Be Well Company holistic wellness program, which includes Wellness Coaching and Reward Dollars Parental Leave Adoption Assistance Employee Assistance Program College Coach Program Back-Up Care Program PTO for Volunteer Hours Employee Matching Gifts Program Employee Resource Groups Inclusion and Diversity Programs Employee Recognition Program Referral Bonus Programs Peer Recognition Program (BRAVO) Inclusion & Diversity Transamerica has made a strong commitment to inclusion and diversity, and we are proud to be an organization where all perspectives are valued. Transamerica has earned recognition for its strong efforts year-over-year, including from the Human Rights Campaign’s Foundation Corporate Equality Index, the Diversity Best Practices Inclusion Index, and Seramount’s “100 Best Companies” list. In addition, as part of Transamerica’s commitment to maintaining an inclusive workplace, the company sponsors employee-driven Employee Resource Groups (ERGs), which are formed around a shared interest or a common characteristic of diversity. ERGs are open to all employees and provide a supportive environment for raising diversity awareness and promoting inclusive behavior. Giving Back Transamerica believes our responsibilities extend beyond our corporate walls. That's why we created the Aegon Transamerica Foundation in 1994. Through a combination of financial grants and the volunteer commitment of our employees, this foundation supports nonprofit organizations focused on the education, health, and well-being of the communities where we live and work. https://www.transamerica.com/why-transamerica/aegon-transamerica-foundation Transamerica’s Parent Company Aegon acquired the Transamerica business in 1999. Aegon’s roots go back more than 175 years to the first half of the nineteenth century. Since then, Aegon has grown into an international company, with businesses in the Americas, Europe, and Asia. Today, Aegon is one of the world’s leading financial services organizations, providing life insurance, pensions, and asset management. As a leading global investor and employer, the company seeks to have a positive impact by addressing critical environmental and societal issues, with a focus on climate change and inclusion and diversity. Websites Transamerica | Protecting Your Wealth and Health since 1906 Aegon Group Corporate Website | Aegon Management Team Transamerica Leadership - Standing For Financial Innovation Since 1906 | Transamerica