Program Assistant

Job/Position: Program Assistant
Program: LGBTQ Domestic Violence & Sexual Assault Rapid Rehousing
Department: Housing & Homeless Services
Reports To: Director of Operations

Welcome to the Transgender Health & Wellness Center

The Transgender Health & Wellness Center was founded in 2018 on the need to develop Transgender, Gender Non-Conforming and Intersex (TGI) leadership and to address transmisia and transphobia in workplaces that provide services to the TGI community for economic advantage of those marginalized persons. Its primary source of revenue is medically necessary hair removal and other services which in turn fund social service and advocacy positions. As of 2023, TH&WC has four locations: 1 in Palm Springs, 2 in Riverside and 1 in San Diego. In 2023, TH&WC opened the first Marsha P. Johnson LGBTQ Youth Drop In Center in Palm Springs. TH&WC is presently the largest employer of TGI persons in Southern California and is the first Trans-Led Community Clinic in Southern California.

Position Summary:

A full time 40-hour position for program management of TH&WC’s domestic violence and sexual assault program with a high focus on the LGBTQ adult and youth population. Ensuring the needs of clients are met and moving towards self-sufficiency. $20-25.00 hour depending on qualifications and skill after probation.

Mission:
To be the preeminent provider of services and support for the transgender diverse community and our allies!  

Vision:
Safe, prosperous, and healthy community for Transgender diverse individuals and their allies in Southern California. 

Reporting Supervisor: Reports to the Director of Operations.

Critical Thinking:
The duties at TH&WC require those rooted in social justice, equality and equity, and a deep desire to improve the world and save lives. All positions require strong critical thinking skills, adaptability, multitasking, teamwork, and respect.

Communication and Follow Up:
TH&WC has a strict communication and follow-up policy.

Atmosphere:
The Transgender Health & Wellness Center strives to maintain a health and positive work environment that is relaxed. It has a zero tolerance to work toxicity, hostile work environment and abuse. The business model is managed from a TGI perspective to navigate systemic abuse and barriers not often recognized by cisgender persons of privilege. It creates the next generation of community leadership and advocates for those without a voice at the table.

Hybrid:
May be hybrid if meets work productivity and remote environment meets requirements.

Languages:
Fluency in Spanish is highly preferred. TH&WC does utilize multi language translator machines for different languages.

Live Scan and Second Chances:
TH&WC does not discriminate against those with criminal records and believes not only in second chances but, also understands how a privileged system can led others to survival crimes. LIVE scans are required. Depending on the conviction will determine if the application for a position is legally obtainable.

Position:
A Domestic Violence/Sexual Assault (DVSA) Program Manager oversees the program by utilizing critical thinking skills that ensure the success and growth of the program. This job requires out of the box complex thinking skills.

A DVSA Program Manager oversees the staff and clients under their care to ensure compliance, success, supervision and growth of the program.

Some of the duties include but are not limited to:
Record retaining for HUD and financial reimbursements.
Ensure the program is in compliance with contracts, partnership agreements, and all other funding requirements, program goals, and stakeholder expectations.
Operate as a contact person for all housing partners.
Address program matters including program monitoring by funders, responding to specific program inquiries from outside partners, and working with the Finance department to monitor rental assistance payments.
Staff Support & Development
Funding Support & Development
Provide direct supervision to assigned Housing Specialists working in assigned programs.
Plan and schedule on-going workload assignments, set and adjust work to be accomplished by staff, and prepare schedules for work completion.
Conduct weekly supervision meetings with staff, agencies and approved committees.
Assist in event fundraising, survey participants and other projects as needed.
Provide regular and appropriate feedback including training, opportunities for professional growth, verbal and written improvement plans when needed, and regular evaluations.
Program Outreach and Development.
In collaboration with the Housing Program Manager – Community Initiatives, oversee the region’s recruitment, engagement and retention of landlords to create and sustain a steady supply of housing for program participants.
Homeless Management Information Systems (HMIS) credentialed upon hiring.
Educate, network, and represent program to local agencies including community stakeholders, chambers of commerce, Business Improvement Districts, neighborhood councils and coalitions, law enforcement, city and county government, residents, and other organizations.
Develop an expansive and healthy resource list for TH&WC and Clients.
Provide periodic rental market information and strategic advocacy to internal media and policy staff to assist with regional improvement of affordable housing in the region.
Negotiate rental cost for client.
Reports, Records Retention, Contracts & Compliance
In coordination with the Chief Executive Officer and the Director of Operations, review and authorize all program and contract reports prior to submission.
Can listen to and feel the needs of the staff and their needs by utilizing critical thinking skills and empathy.
Review and explain contract scope and services to staff.
Submit regular monthly reports to management in a timely manner.
Perform periodic internal audits to ensure compliance with documentation and internal control standards.
Utilize critical thinking skills to ensure 100% reimbursement grants are utilized as the law allows.
Attending all monitoring site visits in person, virtual or by proxy.
What You Bring to the Table:
Ability to maintain and execute confidential information according to HIPAA standards.
Knowledge of Fair Housing and current rental market or able to learn.
A go getter and a team player.
Lived or academic experience in LGBTQ homeless and/or human services or working with vulnerable populations with a strong focus on the Transgender, Gender Non-Conforming and Intersex community.
Effective time management and communication skills. Includes speaking, listening, and writing in a clear, thorough, professional and timely manner using appropriate and effective communication tools and techniques.
Strong ability to effectively resolve and cope with immediate crisis situations.
Able to assist the CEO and Director of Operations in reminders, proficiency and compliance.
Strong organizational, detail orientated, cleanliness and time management skills. Excellent customer service.
Can maintain a respectful and non-judgmental relationship with clients, patients and the community.
Proven ability to work independently, effectively as an individual and part of a team with strong creative and critical thinking skills.
Strong loyalty and ability to represent the interests of the agency, interact effectively with a diverse group, and build successful collaborative relationships with program participants, staff, and other stakeholders.
Dependable vehicle.
Proactive not reactive person.
Ability to meet program and set goals.
Preferred Qualifications:
Three (3) years of administrative or clerical experience preferred in LGBTQ homeless services or related social services field or, advocacy leadership experience with strong skill in supervising others.
Three or more years of direct experience or lived experience with the Transgender, Gender Non-Conforming and Intersex community.
Experience with HIV, PrEP and PEP.
Master’s Degree in Social/Human Services, Business Administration or Real Estate or lived experience in the above.
Knowledge or experience in program management, experience preparing and monitoring budgets to meet compliance requirements.
Bachelor’s Degree in Social/Human Services or Business Administration
Experience analyzing program procedures and practices to identify systemic barriers and impediments to achieving goals and making recommendations for course correction.

Mandatory Qualifications:
Have employment eligibility verification.
Have or be able and willing to obtain CPR/First Aid training
Ability to work flexible hours which may include evenings or weekends
Provide proof of full COVID-19 vaccination
Driving is an essential function of this position. To meet the employment requirements for this role, all candidates must: Have reliable transportation in the form of a car or person, a valid California Driver’s License, proof of insurance and ownership of vehicle.
Applicants must be authorized to work for any employer in the U.S. We are unable to sponsor or take over sponsorship of an employment Visa. FLEXIBLE WORK We are a California employer. Therefore, all regular and customary work must be performed within the state. Approval for work outside of the office does not establish approval for work to be conducted outside of California.

CalSavers:
Due to TH&WC’s small size it utilizes the CalSavers 401(k) program upon the employee’s request.

Medical and Dental:
Due to TH&WC’s size there is no medical or dental at this time. Upon the direction of Covered California TH&WC is too small for the employee population to benefit from an internal insurance program at this time. The same or better insurance rate can be obtained directly from Covered California.

Job Type: Full-time

Pay: $20.00 - $25.00 per hour

Benefits:

• 401(k)
• Dental insurance
• Flexible schedule
• Health insurance
• Life insurance
• Paid time off
• Vision insurance

Schedule:

• 4 hour shift
• 8 hour shift
• Day shift
• Evening shift
• Holidays
• Monday to Friday
• Night shift
• Weekends as needed

Ability to commute/relocate:

• Riverside, CA 92506: Reliably commute or planning to relocate before starting work (Required)

License/Certification:

• Driver's License (Required)

Work Location: In person

Salary : $20 - $25