What are the responsibilities and job description for the Bus Monitor/Ambassador position at Transit Safety & Security Solutions, Inc.?
About us
TSSS is a minority-owned system safety and security engineering consulting firm focused on serving the public transit industry. We specialize in the identification of enterprise risks and develop tailored solutions to mitigate those risks to a practical level. Through years of specialized education and training, mixed with decades of hands-on experience throughout North America and Europe, TSSS experts deliver proven results. Our diverse staff provides a full range of System Safety & Security, Physical & Cyber Security, Emergency Management & Preparedness, and Environmental Health & Safety solutions to help mitigate risks while maximizing safety and security. No matter where our clients are in their project's life cycle, TSSS helps stakeholders think safe, act safe, and be safe.
Summary/Objective
All Bus Stop Monitors / Ambassadors will provide passenger assistance services for Fort Bend and the Surrounding 13-County metro area for TXs Public Transit bus vehicles.
Personnel performing Ambassador services will be required to provide physical assistance to people with physical and cognitive disabilities as they are boarding and alighting
vehicles.
Ambassadors will work directly with passengers providing assistance from the riders door to the vehicle and from the vehicle to the final destination. Ambassadors assistance will consist of gentle support, such as opening doors and providing verbal guidance. At times they will provide physical support such as
assisting passengers with balance problems, climbing steps, handling packages or performing similar
functions.
Ambassadors will provide a hand-to-hand service. Hand-to-hand service encompasses the escort of a rider from one hand of a caregiver or representative to another caregiver or representative. This
personalized assistance is to assist with the safe passage for those unable to travel unescorted or alone.
Ambassadors may be assigned to bus stop locations and/or transit vehicles.
Ambassadors WILL NOT be drivers, will not provide wheelchair or seatbelts securement or operate mechanical lifts or ramps. Their function is restricted to the duties stated herein and to assisting clients with agitation, behavioral and cognitive issues.
The ambassadors are to provide assistance and support only.
Ambassadors will also be required to successfully complete passenger assistance training as well as other training related to these duties.
Ambassadors will be required to report for work during the hours that the Fort Bend County Transportation Services operate for assignments throughout the 13 County metro region. Operating hours can begin as early as 5 am and run as late as 7 pm. Operational days are Monday through Friday.
Essential Functions
All Bus Stop Monitors / Ambassadors will work under the direct supervision of the Site Manager / Lead
Ambassador and will work directly with Fort Bend County transit clients, providing assistance from the riders door to the vehicle, door to door, hand to hand or from the vehicle to the final destination.
Ambassador duties include, but are not limited to the following:
Ambassadors will provide passengers with gentle physical support to assist with balance, climbing steps, carrying packages, entering/exiting buses and buildings, boarding and entering the correct buses/buildings, and/or performing similar functions.
Ambassadors will provide hand-to-hand assistance. Hand to Hand assistance is defined as delivery of passengers at their destination from one attendant to another. Ambassadors can leave the vehicle to escort passengers in need of Hand to Hand assistance.
Ambassadors will not enter the door of a place of residence in regard to hand to hand assistance. Ambassadors will be allowed to enter the door of a business facility in regard to hand to hand assistance.
Job Type: Part-time
Schedule:
- 12 hour shift
Work Location: In person