Account Operations Manager - Logistics

Who We Are Originally founded in Silicon Valley in 1952, we’ve been a private, family owned and operated business since 1969. We are humbled by the long-term relationships with our customers, earned through the packaging solutions we offer, including design, engineering, testing, manufacturing, and fulfillment of custom and stock packaging Your Role Account Operations Manager (AOM) - Logistics Hybrid: Training is in-office for the first four weeks. Two of the four weeks may include travel to Hayward, CA. After, possibility to shift to three in-office & two work from home days a week Shift and Hours: Generally, 8:30am to 5:00pm Work Schedule: Monday to FridayBenefits: Medical, Dental, Vision, 401k, Life Insurance, Flexible Time Off, Paid Sick Leave, Holiday Pay and TransPak branded swag As an Account Operations Manager with us, you’ll provide strategic direction and leadership in the shipping and coordination of goods with a focus on a defined customer base. You’ll be responsible for the overall performance of your assigned accounts and act as the primary contact for the external customer and internal contact on behalf of the salesperson. Your Account Management responsibilities include the coordination of shipments, project management, making routing decisions, quoting, tracking and invoicing shipments. You’ll maintain long term relationships with our customers while providing a consistent high level of service What You’ll Be Doing Primary Responsibilities Investigating and planning the most appropriate route for a shipment, considering the nature of goods, cost, required transit time and security concerns Ensure customers are aware of packaging standards and items are appropriately prepared to ship, considering the weight, cost and nature of goods and also the delivery parameters Maintain tracking visibility and communication through all phases of the journey, ensuring on time arrival. Proactively communicate delays to customer Assess and understand market trends and also advise customers on how conditions can impact their business offering solutions Nurture long-term partnerships with key internal team-members and external customers Provide direction and guidance when addressing customer issues Recommend process improvements that will create the most efficiency while maintaining service expectations Work closely with sales teams to strengthen relationships and increase our freight related shipping volumes Update team regularly on specific customer base, operational changes and new sales trends Maintain relationships with established global network of air carriers and agent relationships to ensure adherence to our delivery expectations What We’d Like to See from You Required Minimum 5 years' experience working for a 3PL or freight forwarder General knowledge of domestic transportation regulations, policies, and procedures Experience with all modes of transportation, including domestic air, LTL, Truckload, etc. Strong organizational skills and time management skills, able to prioritize and effectively manage multiple tasks/projects Excellent human relations skills to be able to work effectively with all members of the logistics team Possess good communication skills; comfortable speaking directly with customers and effectively passing instructions to team members Ability to collaborate with other departments and business units when necessary, offering and referring company services outside the logistics scope Interested but Concerned You’re Not Qualified? Don’t meet every single requirement? At TransPak, we are building a diverse, inclusive and authentic workplace, so if you’re excited about this role but your past experience doesn’t align perfectly with every qualification in the job description, we encourage you to apply anyway. You may be just the right candidate for this, or other, openings I look forward to reviewing your application Jonathan B. Corporate Recruiter - TransPak People Team

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