Implementation Manager, Solutions Architecture

TransPerfect Is More Than Just a Job… Our greatest asset is our people, and nothing is more important to us than ensuring that everyone knows that. Each of our 100 offices has its own individual identity, and each also has its own unique rewards. Position Summary: Translations.com is looking for solutions-oriented individuals with strong interpersonal and organizational skills. Implementation Managers (Solutions Architecture) serve as the main point of contact for enterprise level clients of our GlobalLink suite of products, collaborating internally with our production, technical support and Solutions Engineering teams. Successful candidates will work within our professional services group. To find out more about our solutions, please visit: https://globallink.transperfect.com/ Position Responsibilities: Manage the entire technology on-boarding process from pre-sales support through to successful deployment Act as client advocate, ensuring that timelines and expectations are met, particularly during the technology implementation phase at the beginning of a relationship Develop implementation schedule in collaboration with Solutions Engineering team, ensuring that all milestones are met and communicated to internal and client teams Design workflows and develop on-boarding documentation for technology implementations Provide consultative support to clients by evaluating and understanding their needs and subsequently developing customized solutions to ensure that their localization goals are met Educate client on technology capabilities and how they can practically apply to real-time situations and resolve clients’ localization challenges Troubleshoot client issues related to user experience, escalating as necessary to relevant internal points of contact Develop client-specific user documentation in collaboration with the Technical Writing team Work with Solutions Engineering group to design and build new dashboard reports as identified by client needs Training and ongoing support for internal production users of our tools Essential skills and experience required: Minimum Bachelor’s Degree 2-5 years experience in a client-facing account management role Superior written and spoken communication skills in English Candidates should be willing to travel to offsite client or sales meetings The ideal candidate will demonstrate an ability to: multitask in a fast-paced environment, work well with people from a variety of backgrounds and cultures, build relationships with clients and co-workers, work independently and as part of a team, take active measures to solve problems and commit to a high level of service. Desired skills and experience: Experience in the localization industry Familiarity with CMS, Translation Memory and/or Database Technology Experience in software implementations and/or development Experience creating workflow diagrams in Vision