What are the responsibilities and job description for the Service Foreman position at Transwest?
The Service Foreman is essential to the success of our service departments. The Transwest Service Foreman is responsible for dispatching orders to the appropriate technicians, making sure the work gets done efficiently and opening and closing repair orders. As a leader, you will be responsible for managing the technicians' work.
We offer a full benefits package including medical, dental, life, disability insurance, 401(K), HSA match, FSA, paid time off and an employee car discount program for eligible employees.
We offer a full benefits package for eligible employees including:
- Medical, Dental, Life, and Disability Insurance
- 401(K) with company match following your one-year anniversary
- HSA match up to $800 per year
- FSA
- Paid Time Off, Sick Time, and 6 Company Paid Holidays
- And an Employee Car Discount Program
ESSENTIAL DUTIES & RESPONSIBILITIES:
- Directly supervise technicians.
- Assist Service Manager in training personnel.
- Carry out established policies and procedures.
- Perform quality assurance activities as directed through quality assurance inspections, random quality checks and training technicians in quality assurance.
- Assist Service Manager in resolving customer complaints and general customer relations.
- Assist Technicians with finish and repair work.
- Schedule, assign, and supervise work with the objective of maximizing the balance of quality, productivity, and profit.
- Supervise maintenance of tools and shop equipment.
- Additional duties as assigned.
WORK ENVIRONMENT & PHYSICAL ABILITIES:
- Requires frequent sitting, standing, balancing, bending or stooping for prolonged periods of time.
- Required to perform work inside and outside, in all-weather situations, at the shop division location.
- Manual dexterity, fine manipulation and the ability to reach with hands and arms and lift up to 80 lbs.
- Must be able to operate simple to complex and heavy-duty machinery.
- Normal range of hearing and vision.
REQUIRED EDUCATION, EXPERIENCE, KNOWLEDGE & SKILLS:
- High school diploma or equivalent.
- Valid Driver's License and MVR in good standing.
- Ability to obtain a CDL within 90 days of employment (diesel and trailer service departments).
- Ability to multi-task.
- Detail oriented.
- Journeyman or Lead Technician experience is a plus.
- Knowledge of how a service shop operates is imperative.
- Strong customer service skills, organizational skills and leadership abilities are essential.
- Excellent verbal and communication skills
- Candidate must be a motivated individual who can work independently.
- Knowledge of diesel engines, gas engines, drive train and suspensions are a plus.
- Ability to successfully complete a General Abilities Assessment and pass a post-offer background check, physical and drug screening.
JOB DETAILS:
- Type: Salary
- Compensation Range: $60,000 - $80,000 annually
- Bonus Eligibility: Yes
- Reports To: Service Manager
- Closing Date: When Filled
Date Posted: 10-23-2023
All qualified applications will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.
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