What are the responsibilities and job description for the Service Coordinator position at Tri Gas & Oil?
We are looking for a problem solver, who enjoys a busy day and balancing multiple projects. The Service Coordinator supports technicians and customers by maintaining communication, ensuring clear tickets and orders and managing busy schedule. PepUp/ Tri Gas & Oil has been providing energy solutions to the community for sixty years, come and learn why people love working here.
Employees receive competitive salary and benefits, as well as a company discount, 401(k) retirement plan with company match, and more than 200 hours of leave time per year.
Summary:
Motivated individual with the ability to multi-task and oversee many ongoing projects at a time. The ideal candidate would be able to actively listen when interacting with others and determine their needs in an effective and timely manner. This person will dispatch and coordinate the service department in a fast-paced and stressful environment.
- Daily scheduling and dispatching of service technicians.
- Provide high quality, effective customer service over the phone and through email.
- Planning work orders/ scheduling 30 days out as well make decisions for high priority situations.
- Follow-up on scheduled and ongoing jobs, communicating delays with employees and customers.
- Tracking and billing parts and service, working collaboratively with Service Technicians to ensure accuracy.
- Following of government rules and regulations related to our business, ensuring proper documentation as needed.
- Working with other departments to solve customer concerns.
- Ability to prioritize tasks and jobs
- Work directly with management and other departments to achieve company goals.
Job Type: Full-time
Pay: $20.00 - $26.00 per hour
Benefits:
- 401(k)
- 401(k) matching
- Dental insurance
- Employee assistance program
- Employee discount
- Flexible spending account
- Health insurance
- Life insurance
- Paid time off
- Referral program
- Retirement plan
- Tuition reimbursement
- Vision insurance
Schedule:
- 8 hour shift
- Monday to Friday
Experience:
- Service Coordination: 1 year (Preferred)
- Dispatching: 1 year (Preferred)
Work Location: In person
Salary : $20 - $26
